Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

Ending your Shift


Video Tutorial

Step by Step Instructions

Before you leave for the day, you need to clock out of TouchBistro and create a shift report (which is sometimes referred to as a “server read”). This shift report details your sales and if the house owes you money for credit card tips or if you own the house for money collected during your shift.

Note: Before you clock out, make sure all your tables are closed or you’ve transferred them to other servers.

To clock out:

1. Tap Switch to access the passcode screen.

2. Enter your passcode and then tap Clock In – Out to clock out.

2. Tap Clock out.

3. If the admin has enabled cash tip reporting, you will be prompted to enter your cash tips.

4. Tap OK.

5. Review your hours. If you clocked in earlier than what appears here, talk to your manager. Your manager can adjust your clock in times. See this guide for a tutorial on how to read your shift report.

6. Tap one of the icons to send this shift read to your manager or admin.


1. If you attempt to clock out and you see a Cannot clock out message, note the table number and tap OK.

2. Enter your passcode and tap the Checkmark button.

3. Locate the table indicated and close it or transfer it.

4. Tap Orders and tap the All Take-Out/Delivery, All Bar Tabs, and My Seated Tables tabs.

5. Close any orders or tables that still belong to you.

6. Repeat the clock out procedure.

See Also


How to Generate and Use QR Codes

Opening Day/Ending Day – Walk Through

Perform End of Day/Preview End of Day

Reprinting an End of Day Report

touchbistro screen capture Return to Table of Contents