Support & Training

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Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Security Settings

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Chapter 1. Introduction

Tap Security to fine-tune TouchBistro’s security settings. Many of these settings help you limit and track staff activity. You can set security options individually or use the Security Presets to quickly set an overall security level.

Setting

Description

Low

Sets all security settings to disabled.

Medium

Sets some security setting to enabled. If you’re unsure about the setting, Medium is a good start.

High

Sets all security settings to enabled.

Chapter 2. Security Options

Setting

Description

Require Manager Passcode to Void Items

If enabled, a manager confirmation screen will appear if a server tries to void a sent menu item. Toggle off if non-manager/non-admin users can void receipt items.

Require Manager Passcode to Delete Items

If enabled, a manager confirmation screen will appear if a server tries to delete any item added to an order screen.

Unsent Items Warning

Tap to set how you want TouchBistro to react when Checkout is tapped on the Order screen and ordered items have yet to be sent to a kitchen or bar.

Ignore (No Security) will generate no warning message there are unsent items you are trying to bill for.

Warn will generate a warning message.

Manager Required will require a manager to allow the server to proceed to the checkout with items still flagged as unsent.

Manager Required (Mark Items as Sent) will require a manager to allow the server to proceed to the checkout. TouchBistro will flag the items as being sent, although no ticket will be transmitted to the kitchen. Items marked as sent can later be voided and TouchBistro will print a void ticket to the designated kitchen printer.

Unselected Modifier Warning

Menu items with a forced modifier can still be added to an Orders screen without a required modifier. However, you can set how TouchBistro deals with such items before they’re sent to a chit or receipt printer. Tap and set. Ignore will send with the order. Warn will warn you about missing modifiers and give you a chance to correct if it was an oversight. Manager Required will require a manager passcode before the order can be sent.

Require Manager Passcode to Open Cash Drawer

If toggled off, the cash drawer can be opened by any staff member by tapping No Sale or Open Cash Drawer.

Require Manager Passcode to Discount Items

Toggle off if non-manager/non-admin users can discount menu items.

Allow Staff Editing of Modifiers

If disabled, staff cannot change modifier settings.

Lock Staff To Assigned Tables

Toggle to on if you want to prevent staff to see the Order screens of tables not assigned to them.

If you wish employees logged in as the same staff type (for example a server staff type) to be able to access locked tables, enable the staff setting’s Can Access Other Waiter Tables If Same Role.

Lock Staff To Assigned Tabs/Deliveries/Takeouts

Toggle to on if you want to prevent staff to see the bar tabs, deliveries, or takeouts (under Orders) not assigned to them.

Require Passcode To Transfer Tables Between Staff

Toggle on if you want to require a manager or admin passcode to transfer a table to another staff member.

Require Passcode To Transfer Tabs/Deliveries/Takeouts Between Staff

Toggle on if you want to require a manager or admin passcode to transfer a bar tab, delivery, or takeout assigned to them to another staff member.

Require Passcode To Transfer Seats/Parties

Toggle on if you want to require a manager or admin passcode to transfer a party table to another table.

Require Passcode To Change Gratuity

Disable if you want to give the server the discretion to add or remove an automatic gratuity.

Require Passcode To Open Restaurant

By default, anyone with a passcode can open an existing restaurant upon launching TouchBistro. If you prefer, you can limit the opening. If this is enabled, you will also require the Admin passcode to access the Admin Options section.

Security
Using TouchBistro to Help Protect Against Post Payment Adjustment Scams
Using TouchBistro to Help Protect Against Server Check Padding
Using TouchBistro to Help Protect Against the Wagon Wheel Scam

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