Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Do I have the Right Printer?

Print

TouchBistro does not support USB-, serial-, or parallel-based printers. TouchBistro only supports the Ethernet-based printers (receipt and chit/ticket printers) listed on this page. As well, TouchBistro supports a few Bluetooth and Wi-Fi receipt printer but one should note restrictions detailed below.

If you already have printers from a previous POS and you’re wondering if they are compatible with TouchBistro, compare their model numbers to the model numbers outlined in this guide. As well, compare the backs of your printers and ensure they match the backs of the supported printers depicted in this document. The connectors (Ethernet, power, and any cash drawer connection) need to match the depictions in this document. If they appear different, it is unlikely TouchBistro supports your existing printer hardware.

Remember, always have sufficient and proper paper supplies in stock before you open for service.

Note: Printers must be Ethernet connections. Using an adapter that turns your serial, USB, or parallel port printer into an Ethernet plug will not work with TouchBistro.

Supported Printers

Manufacturer

Type

Models

Connection

Chits?

Receipts?

Reports?

Can Open Cash Drawer?

Star Micronics

Thermal

TSP100 (113LAN, 143LAN), TSP650 II, TSP100III (143IIILAN)

Cat5 Ethernet

Y

(not recommended)

Y

Y

Y

Star Micronics

Thermal

TSP100 (143IIIW)

Wi-fi

Y

(not recommended)

Y

(not recommended)

Y

(not recommended)

Y

Star Micronics

Impact

SP712ML/ME, SP742ML/ME

Cat5 Ethernet

Y

N

N

N

Star Micronics

Thermal

TSP650 II

Bluetooth

Y

(not recommended)

Y

Y

Y

Thermal

TM-T88V

Cat5 Ethernet

Y

(not recommended)

Y

Y

Y

Impact

TM-U220

Cat5 Ethernet

Y

N

N

N

Supported and Recommended

Star Micronics Thermal TSP100III (143IIILAN)

Star Micronics Thermal TSP100 (113LAN or 143LAN)

Star Micronics Thermal TSP650 II series

Star Micronics Impact SP700 series

Supported

Star Micronics Thermal TSP100III(143IIIW) Wi-Fi

Epson Thermal TM-T88V-325 Model: M244A

Epson Impact TM-U220B Model: M188B

Star Micronics Thermal TSP650 II series Bluetooth

Star Micronics Thermal TSP100III (143IIILAN GRY US) series Ethernet Printer (Receipt Printer)

See Also: SETTING UP YOUR STAR MICRONICS THERMAL (TSP113L/TSP143L/TSP600 II)

                                                           Star Micronics Thermal TSP100III Front

                                                           Star Micronics Thermal TSP100III Back

            Star Micronics Thermal TSP100III/TSP14IIILAN Bottom

Note: TouchBistro does not support USB printer connections. However, you may use the printer’s USB port to charge devices (like your iPads or card readers). The port provides 5V/1.5A power which is suitable for charging all iPad models during operation except the Pro.

Note: Has in internal power supply and uses a standard three prong power  cable.

Star Micronics Thermal TSP100 (113LAN/143LAN GRY US) series Ethernet Printer (Receipt Printer)

                                                           Star Micronics Thermal TSP100 Front

                                                           Star Micronics Thermal TSP100 Back

                  Star Micronics Thermal TSP100/143LAN Bottom

Note: Has in internal power supply and uses a standard three prong power  cable.

Star Micronics Thermal TSP650 II series Ethernet Printer (TSP654IIE3-24 GRY US) (Receipt Printer)

See Also: SETTING UP YOUR STAR MICRONICS THERMAL (TSP113L/TSP143L/TSP600 II)

                                                              Star Micronics Thermal TSP650 II Front

                                                              Star Micronics Thermal TSP650 II Back

Note: Requires a power cord with an AC/DC “brick”.

Star Micronics Impact SP 700 series (SP742ML/ME GRY US) Ethernet Printer (Chit/Ticket Printer)

See Also:  LOADING AN SP700 IMPACT PRINTER

                                                          Star Micronics Impact SP 700 Series Front

                                                           Star Micronics Impact SP 700 Series Back

                      Star Micronics Thermal SP742 Bottom

Note: Has in internal power supply and uses a standard three prong power  cable. Older version were designated ML (L standing for LAN). Newer version are designated ME (E standing for Ethernet).

Do not confuse the SP700 with the TSP700. The TSP700 is a non-supported thermal printer.

Star Micronics Thermal TSP100III (143IIIW) Wi-Fi (Receipt Printer)

See Also: SETTING UP THE TSP100IIIW (WI-FI) PRINTER

TouchBistro strongly recommends using Ethernet-based printers for maximum reliability.  We do not recommend using Wi-Fi based printers in anything but small quick serve venues.

                                                           Star Micronics Thermal TSP100III (143IIIW) Front

                                                           Star Micronics Thermal TSP100III (143IIIW) Back

                                                           Star Micronics Thermal TSP100III (143IIIW) Bottom

Note: TouchBistro does not support USB printer connections. However, you may use the printer’s USB port to charge devices (like your iPads or card readers). The port provides 5V/1.5A power which is suitable for charging all iPad models during operation except the Pro.

Note: Has in internal power supply and uses a standard three prong power  cable.

Epson Thermal TM-T88V-325 Model: M244A (Receipt Printer)

See Also: SETTING UP YOUR EPSON PRINTER

                                                              Epson Thermal T88V-325 Front

                                                                  Epson Thermal T88V-325 Back 

   Must have the single port Ethernet card.  The dual Ethernet/USB card version is not supported.

                                                                  IDN ports are not supported

Note: T88 printers with what appears to be two side-by-side Ethernet ports are not actually Ethernet ports. They are IDN ports and not supported by TouchBistro.

Note: Requires a power cord with an AC/DC “brick”.

POS Specific Firmware: Some POS systems have T88 printers with firmware command sets unique to their systems. TouchBistro is not compatible with T88 printers that use command sets created for specific POS systems. TouchBistro is only compatible with the ESC/POS command set. To determine the command set, turn your printer off. Hold down the Feed button and while holding down the feed button, turn the printer back on. When the printer makes a noise, release the Feed button.

Look for the Firmware line. It should say ESC/POS.

If you see anything else, like SQ-RTSC, the command set is not compatible with TouchBistro.

Because many POS systems use Epson printers with unique firmware that is incompatible with TouchBistro, TouchBistro will only install and support Epson printers purchased through TouchBistro or one of its hardware partners. Having Epson printers on hand from a previous POS can cause a lengthy delay in your installation.

Note: to configure the Epson printers with TouchBistro, you will need to download and run Setup Utility provided by Epson. You will also need a Windows or Mac computer present on site to set up the printer. Epson currently provides a thermal set up app for Windows and Mac OS. If you are setting up an impact printer, you can use the thermal printer Mac OS Setup Utility to set up the impact printer.

Epson Impact TM-U220B Model: M188B (Receipt or Chit/Ticket Printer)

See Also: SETTING UP YOUR EPSON PRINTER

                                                              Epson Impact TM-U220B Front

                                                               Epson Impact TM-U220B Back

Notes

Epson impact printers do not support printing kitchen ticket table headers in red.

The U220A model has the addition of a take-up attachment. The D model lacks an automatic cutter and is recommend as a receipt printer only.

To configure the Epson printers with TouchBistro, you will need to download and run Setup Utility provided by Epson. You will also need a Windows or Mac computer present on site to set up the printer. Epson currently provides a thermal set up app for Windows and Mac OS. If you are setting up an impact printer, you can use the thermal printer Mac OS Setup Utility to set up the impact printer.

Requires a power cord with an AC/DC “brick”.

Star Micronics Thermal TSP650 II series Bluetooth Printer (TSP654IIBI GRY US) (Receipt Printer)

Note: This printer should only be used with a limited number of Food Truck configurations. Bluetooth offers a slower data transmission rate compared to Ethernet. You will find with a Bluetooth printer it will be a bit slower than a LAN printer when printing receipts and tickets.

See Also: SETTING UP YOUR STAR MICRONICS BLUETOOTH THERMAL TSP650 II RECEIPT PRINTER

                                                           Star Micronics Thermal TSP650 II Front

                                                          Star Micronics Thermal TSP650 II Back

Note: Requires a power cord with an AC/DC “brick”.

Ports

Printers for use with TouchBistro have up to three ports:

Ethernet Port: an Ethernet port is used for connecting your printer to your Wi-Fi router. Your printer will identify your Ethernet port with the label “10/100BASE” or “100/10BASE”. IDN ports can resemble Ethernet ports but they are not the same and such printers are not compatible.

RJ12 Port: An RJ12 port (which resembles a telephone jack, although it is not to be confused with a phone cable/jack) connects to a cash drawer. The RJ12 cable between the printer and cash drawer sends the signal from TouchBistro to open the cash drawer. Some people will colloquially refer to this as the RJ11 but just remember it’s properly an RJ12 cable you need to plug into the RJ12 Port.

Power: This port you plug in the power cable. Some printers have an internal power source and use a standard three prong power cord (similar to the cord that goes into the back of your monitor or desktop computer). Some printers have an external power source (a “brick”) and require a special power cord.

Receipt vs Chit/Ticket Printer

Printers can be configured for two different roles:

Receipt Printer: A receipt printer prints bills and credit card receipts for the patron to sign. A receipt printer can be connected to your cash drawer. A receipt printer should have an Ethernet port and an RJ11 port. A receipt printer is usually a thermal printer. A thermal printer prints silently, as compared to an impact printer. A thermal printer is also better at rendering your venue’s logo on a receipt. Most receipt printers are in areas exposed to patrons and thermal printers are desirable to reduce noise.

The following printers can be used as receipt printers: Epson Impact TM-U220B, Star Micronics Thermal TSP100, Star Micronics Thermal TSP650 II, Star Micronics Impact SP 700, Star Micronics Thermal SM-S220 Bluetooth

Chit Printer: Chit printers (also called ticket printers) indicate orders to food/drink prep staff. A chit printer is not connected to a cash drawer and does not need an RJ11 port. It does need an Ethernet port, however. A chit printer is used in the kitchen or another food/drink prep area telling staff which items have been ordered and need to be prepared. A chit printer is usually an impact printer. Impact printers tend to be noisy and are usually only used in areas of a venue not exposed to patrons. If you need a chit printer in an area exposed to patrons and you need to minimize sound, you should use a thermal printer.

All Ethernet-based printers in this document can be used as chit/ticket printers.

Paper

If you have both thermal and impact printers, make sure each is loaded with the PROPER paper. If you load paper intended for an impact printer into a thermal printer, the thermal printer will not print. Thermal printers need a special heat sensitive paper.

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