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TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

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You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Printing Chinese or other Non English Characters on your Kitchen Tickets

Print

Chapter 1. Using Thermal Printers

Kitchen impact printers do not support Chinese characters or the character sets of other languages beyond the Latin character set. However, if you need Chinese or any non-English/Latin character set for your kitchen tickets/chits, you can use one of the thermal printers TouchBistro supports.

Section 1. Limitations

We do not generally advise using thermal printers for kitchens as the impact printers are built to “take the heat”. So please use a thermal printer in your kitchen at your own risk. The other limitation of thermal printers is they operate silently and do not provide an audible cue to kitchen staff that a new ticket has come through. See the section below on the Star Kitchen Buzzer for a solution.

Chapter 2. Inputting Your Chinese or Non English Characters

1.  A non-English keyboard can be set up by accessing your iPad’s Settings.

2.  Tap General | Keyboards | Keyboards.

3.  Select and set up your desired keyboard.

4.  In TouchBistro, create a new menu item.

5.  In the key details area, tap in the Name field.

6.  You can enter the English menu name and then name of the item in the alternative language.

7.  On the keyboard, tap the Languages icon.

8.  If the emoji screen pops up, tap the ABC icon.

9.  Your keyboard should now be in your alternative language.

10. Enter the alternative language name. Tap the Languages icon to return to English.

11. Tap Done to save your changes.

When you send your kitchen ticket, you will see the proper menu name rendered via the thermal printer.

Chapter 3. If You Prefer English Only on your Menu

If the alternative language names of the dishes are for kitchen staff only and you prefer to only have one name for your dishes on the menu and guest checks, you can use the short names feature when creating your menu item.

1.  Scroll down to the Additional Details area of the Menu Item details screen.

2.  Enter the alternative language name for the dish in the Short Name field. If your staff is of mixed languages you could enter both the English and alternative language name. In the above example we’re only adding the Chinese name.

3.  Tap Done to save your changes.

4.  Access the Advanced screen (Admin | Admin Settings | Advanced).

5.  Scroll down to Printing.

6.  Tap Printer Items’ Short Name. Tap Kitchen Chit.

7.  Tap < Advanced to exit and save your setting.

When you send your kitchen ticket, you will see the short name rendered via the thermal printer.

Chapter 4. Using the Star Kitchen Buzzer

If you use Star thermal printers, Star offers the Star Kitchen Buzzer, which TouchBistro supports in version 6.1 and later. TouchBistro does not currently sell the Star Kitchen Buzzer. However you may purchase the item from sites like Amazon.com. Because thermal printers are silent, the kitchen buzzer can be attached to provide an auditory cue to kitchen staff when a new ticket has arrived.

Section 1. Installing the Kitchen Buzzer

 

These steps assume you’ve already configured your thermal printer for use. If not, see the Setup Your Printers guide.

1.  If you have a Star Kitchen Buzzer, simply plug it into the cash drawer port on the back of your Star thermal printer.

Note: There is no “pass through” connection, however. That is to say you cannot plug a cash drawer into the Star Kitchen buzzer. Your thermal printer must either be dedicated to printing kitchen tickets or kicking open your cash drawer.

2.  Open TouchBistro and access the Printers & KDS screen (Admin | Admin Settings | Printers & KDS).

3.  Tap on the Kitchen printer.

4.  Enable Use Kitchen Buzzer / Ticket Alarm.

5.  Tap Done.

6.  If you are a Pro user (multi-iPad), repeat this for all iPads you have.

Chapter 5. Using the KDS

You can also use the TouchBistro Kitchen Display System (KDS) which also supports Chinese characters and other non-English character sets. See this guide on how to set up the KDS.

 

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