Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Compatible Printers

Print

Chapter 1. Compatible Printer Table

 

 

Manufacturer

Type/
Models

Connection

Chits?

Receipts?

Reports?

Star Micronics

Thermal

TSP100 (113LAN, 143LAN), TSP650 II, TSP100III (143IIILAN)

Cat5e Ethernet

Y*

Y

Y

Star Micronics

Thermal

 

TSP650II (TSP654 HI X Connect)

Cat5e Ethernet

Y*

Y

Y

Star Micronics

Thermal

TSP100 (143IIIW)

Wi-fi

Y*

Y*

Y*

Star Micronics

Impact

SP712ML/ME, SP742ML/ME

Cat5e Ethernet

Y

N

N

Star Micronics

Thermal

TSP650 II

Bluetooth

Y*

Y

Y

Star Micronics

Thermal

TSP100III (TSP143BI)

Bluetooth

Y*

Y

Y

Star Micronics

Thermal

TSP100III (TSP143IIIU)

USB

Y*

Y

Y

Star Micronics

Thermal

mC-Print3 (MCP31L)

USB/Cat5e Ethernet

Y*

Y

Y

Star Micronics

Thermal

mC-Print3 (MCP31LB)

USB/Cat5e Ethernet/Bluetooth

Y*

Y

Y

Epson

Thermal

TM-T88VI

USB/Cat5e Ethernet

Y*

Y

Y

Epson

Thermal

TM-m30

USB/Cat5e Ethernet

Y*

Y

Y

Y*– Yes, but not recommended

Chapter 2. Star Micronics Printer Notes

Thermal – TSP100 (TSP113LAN, TSP143LAN), TSP100III (TSP143LAN) Ethernet Printer

Thermal – TSP650 II series Ethernet Printer (the TSP650II model with the HI01/HI X Ethernet/USB dual interface is supported but not recommended)

Thermal – TSP100III (TSP143IIIW) Wi-Fi Printer (We do not recommend this printer except for small quick serve venues)

Thermal – TSP654IIBI/TSP143BI Bluetooth (These printers should only be used with a limited number of Food Truck configurations.)

Thermal – TSP100III (TSP143IIIU) USB/lightning cable printer. This should not be confused with the TSP143U. The TSP143U does not support a lightning cable. This is not a networked printer. If you are using an iDynamo, you cannot also use this printer with the iPad using the iDynamo.

Therma- mC-Print3 comes in two models: MCP31L and MCP31LB. The MCP31L offers USB and Ethernet connections. The MCP31LB offers USB, Ethernet, and Bluetooth connections. If you plan to use a printer in Bluetooth mode, we only recommend Bluetooth mode be used with a limited number of Food Truck configurations.

Impact – SP 700 series (e.g. SP712ML/ME, SP742ML/ME) Ethernet Printer

Section 1. General Notes

We do not support the TSP100ECO printer (either USB or Ethernet configuration).

Ethernet printers require an Ethernet cable run from each printer to the router.

SERIAL/PARALLEL/IDN PRINTERS are NOT compatible with TouchBistro and will not work. See Do I have the Right Printer? for help determining if your printers work with TouchBistro. Using an adapter that turns your serial or parallel port printer into an Ethernet plug will not work with TouchBistro.

If you have both thermal and impact printers, make sure each is loaded and well supplied with the PROPER paper. If you load paper intended for an impact printer into a thermal printer, the thermal printer will not print. Thermal printers need a special heat sensitive paper.

We also support the Star Kitchen Buzzer.

Chapter 3. Epson Printer Notes

We support two Epson thermal printers: TM-T88VI and the TM-m30. We do not support earlier versions of the TM-T88 (V, IV, III, etc.)

Chapter 4. Voltage

Printers support 100 to 240 V AC, 50/60 Hz.

Chapter 5. Impact Printer Character Set

The Star SP 700 series can output a standard Latin character set. Click here to see a sample.

Chapter 6. Cat5/Cat5e versus Cat6/Cat7 Ethernet Cables

TouchBistro recommends using Cat5e Ethernet cables to wire your printers and other LAN-based devices. Although Cat6 and Cat7 offers higher data speeds (10 Gigbits versus Cat5’s 1 Gigabit throughput), Cat6 and Cat67 cables are  about 30% more expensive than Cat5e cables. You will not see any performance benefits using Cat6/Cat7 over Cat5e for your TouchBistro network.

Chapter 7. Paper and Ribbons

If you need supplies for your Star Micronics printers, TouchBistro would suggest the following:

Thermal – 10 Rolls 80MM – 3 Inch Thermal POS Printer Paper 220ft

2 Ply – 50 Rolls of 76mm 2Ply POS Printer Paper

Black & Red Ribbon SP700 – 3 x Star Black & Red Ribbon for SP700 Series Printer

See Also

Do I have the right printer?

 

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