Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Printer Status Messages

Print

Chapter 1. Introduction

When printers aren’t working properly, TouchBistro can help you find out what’s wrong using Printer Status messages.

TouchBistro can display the following Printer Status messages:

  • Printer Cover Open
  • Printer Disconnected
  • Printer Paper Low
  • Printer Paper Empty
  • Printer Power Disconnected
  • Printer Paper Feed In Progress
  • Printer Cutter Error
  • Printer Drawer Open
  • Printer Mechanical Error
  • Printer Buffer Overflow
  • Printer Unknown Error
  • Printer Mechanical Error

Chapter 2. How to Check the Status Of Your Printers

touchbistro screen capture

1. Tap Admin | Admin Settings.

touchbistro screen capture

2. Tap Printers & Kitchen Displays. If TouchBistro detects no problems with your printer, it will say Connected.

touchbistro screen capture

3. With your cursor tap and swipe down with your finger to update the printer status(es).

touchbistro screen capture

4. If TouchBistro detects a problem with your printer, it will return an error. In this example, Paper Empty.

Chapter 3. Best Practices

Whenever a printer isn’t working properly, checking printer statuses can often be used to find solutions to everyday printer problems.

For example, running out of printer paper during service can be a real disruption. Printer Status messages can help alleviate that problem. Make it a daily practice to check for printer errors before service, or perhaps after service. This way, if printers are low on paper, you’ll be able to reload the printers before you begin serving customers.