Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Prevent Users Exiting TouchBistro or TouchBistro CFD and Accessing Other Apps

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You might want to lock your iPad into a TouchBistro-only mode so staff members (or customers) cannot exit TouchBistro and launch other apps or make changes to the iPad. If you are using the TouchBistro Customer Facing Display (CFD), you may also want to prevent customers from exiting the CFD.

You can do this using the iPad’s Guided Access setting. Follow the steps below to setup guided access:

1. Tap your iPad’s Settings.

2. Tap General.

3. Tap Accessibility.

4. Tap Guided Access.

5. Slide Guided Access to the green position.

6. Tap Set Passcode and enter a passcode that will be needed to exit out of the locked app mode. Make sure you write down the passcode. TouchBistro cannot recover it for you.

7. Tap the Home button.

8. Tap TouchBistro or TouchBistro CFD and open it.

9. Tap the Home button THREE times.

10.A Guided Access setup will frame the TouchBistro app. Tap Start in the upper right.

11.TouchBistro or the CFD is now in locked mode. To exit, tap the Home button THREE times.

12.Enter the passcode.

13.Tap the Home button again and your iPad will indicate guided access is ended.

14.The next time you launch TouchBistro or the CFD, tap the Home button THREE times to re-enter the locked mode. Your iPad will silently enter TouchBistro or the CFD into locked mode (it won’t present you with the original setup frame you saw in step 10).

Note: You should not enable Guided Access if you’re using the Square integration.

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