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TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

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If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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iPadOS 14 New Permission Setting

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Have you updated to iPadOS 14 and cannot connect? Fix this in three simple steps. Click here!


Chapter 1. iPadOS 14 Update

Apple should shortly be releasing a major update to its iPadOS around the time of 9.2.9’s release. TouchBistro always encourages you to update to the latest iPadOS release to take advantage of Apple security updates. If you do update, iPadOS 14 has a new and important Local Network permission setting. This guide will walk you through what you need to do to ensure the permission is enabled for TouchBistro. Failing to enable it will prevent TouchBistro from being able to access your Pro Server features, your payment devices, and companion apps. So, it is critical, this permission is granted.

Note: Do not update your OS during service hours. This update can take over an hour to download and install so we recommend updating after your service hours and not before your service hours (e.g., in the morning).

Chapter 2. Launching TouchBistro After the iPadOS 14 Update

If you update your iPad(s) to iPad OS 14, please be aware when you launch TouchBistro POS after the update, you will be prompted to allow TouchBistro to access devices on your local network. You must tap OK and allow this permission.

If you have the following companion apps, you will likewise need to enable the Local Network permission after launching those apps for the first time after updating to iPadOS 14:

1. Customer Facing Display (CFD)

2. Kitchen Display System (KDS)

3. Kiosk

Chapter 3. Connectivity Problems – Ensure Your Local Network Permission is Enabled

If you accidentally declined the permission or you’re not sure if the permission was enabled, you should do the following (notably if you’re experiencing any connectivity issues with TouchBistro or a companion app after updating to iPadOS 14):

1. From your iPad desktop locate Settings and tap it.

2. Tap Privacy and then Local Network.

3. Ensure TouchBistro POS and all other companion apps have the  Local Network permission enabled.

Chapter 4. Ensure Your Bluetooth Privacy Setting Is Still Enabled for TouchBistro POS

TouchBistro POS talks to some hardware integrations (like TouchBistro Payments RP457C or Moby8500 devices) via Bluetooth. After installing iPadOS 14, ensure Bluetooth access is enabled for TouchBistro POS. To do this:

touchbistro screen capture

1. Tap Settings.

2. Tap Screen Time and then Content & Privacy Restrictions.

3. Enable Content & Privacy Restrictions and ensure Microphone and Bluetooth Sharing are both set to Allow Changes.

4. On the left, scroll down to Privacy and tap Bluetooth.

5. Ensure TouchBistro POS is enabled. If you do not see TouchBistro POS here, it means you’ve not using any Bluetooth devices with TouchBistro No change is necessary then.

Section 1. How to Pair Bluetooth Devices You May Be Using with TouchBistro

If after installing iPadOS 14, if you find TouchBistro no longer seems to be able to connect to a previously paired Bluetooth-based device (payment device, printer, or Bluetooth barcode scanner), find your device below and click on the associated link and then select the indicated chapter/section from the guide’s Table of Contents for detailed steps on how to pair with the device.

Device

Detailed Guide

TouchBistro Payments RP457C

Setup Guide (see Chapter 3)

TouchBistro Payments Moby8500

Setup Guide (see Chapter 3)

TSYS Genius Mini

Setup Guide (see Chapter 3, Section 2)

Square Chip/Contactless Reader

Setup Guide (see Chapter 2, Section 1)

Star MC-PRINT3

Setup Guide (see Chapter 5)

Star TSP143BI

Setup Guide (see Chapter 3)

Barcode Scanner

Setup Guide (see Chapter 3 and 4)