Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

Index of Help Topics

Print

Table Of Contents

Chapter 1. 7shifts

Chapter 2. Account Information

Chapter 3. Accounts

Chapter 4. Admin Settings

Chapter 5. Admins

Chapter 6. Advanced Settings

Chapter 7. Airport Router

Chapter 8. Alcohol Costs

Chapter 9. AmpliFi Router

Chapter 10. Australia

Chapter 11. Autograts

Chapter 12. Avero

Chapter 13. Backing Up

Chapter 14. Barcodes

Chapter 15. Bartenders

Chapter 16. Batch

Chapter 17. Batch Uploading

Chapter 18. Best Practices

Chapter 19. Bills

Chapter 20. Bluetooth

Chapter 21. Breaks

Chapter 22. Canada

Chapter 23. Card Not Present

Chapter 24. Caribbean

Chapter 25. Cash Drawers

Chapter 26. Cash Register

Chapter 27. CFD

Chapter 28. Chase

Chapter 29. Chits

Chapter 30. Clock In

Chapter 31. Clock Out

Chapter 32. Cloud Reporting

Chapter 33. Costs

Chapter 34. Currency Symbol

Chapter 35. Customer Facing Display

Chapter 36. Dashboards

Chapter 37. Deposits

Chapter 38. Digital Menu Board

Chapter 39. Discounts

Chapter 40. Emailing Reports

Chapter 41. End Of Day

Chapter 42. Epson

Chapter 43. Floor Plan

Chapter 44. Food Costs

Chapter 45. Food Trucks

Chapter 46. Genius Handheld

Chapter 47. Genius Mini

Chapter 48. Gift Cards

Chapter 49. Hardware

Chapter 50. Hosted Pay

Chapter 51. How To

Chapter 52. ICMP

Chapter 53. iCT250

Chapter 54. Impact Printers

Chapter 55. Inclusive Tax

Chapter 56. Ingredient Inventory

Chapter 57. Integrated Pro Server

Chapter 58. Integrations

Chapter 59. Inventory

Chapter 60. iPadOS

Chapter 61. iPads

Chapter 62. IPP320

Chapter 63. IPP350

Chapter 64. IWL220

Chapter 65. iZettle

Chapter 66. KDS

Chapter 67. Kiosk

Chapter 68. Kitchen Buzzer

Chapter 69. Kitchen Printers

Chapter 70. Kitchen Tickets

Chapter 71. Labor

Chapter 72. Labor Costs

Chapter 73. Latam

Chapter 74. Licensing

Chapter 75. Loyalty

Chapter 76. Managers

Chapter 77. Menu Board

Chapter 78. Menu Categories

Chapter 79. Menu Items

Chapter 80. Menus

Chapter 81. Messaging

Chapter 82. Mexico

Chapter 83. Modifiers

Chapter 84. Moneris

Chapter 85. MX915

Chapter 86. MX925

Chapter 87. Non Integrated Payments

Chapter 88. Offline Payments

Chapter 89. Online Ordering

Chapter 90. Orders

Chapter 91. Overtime

Chapter 92. Paper

Chapter 93. Payins

Chapter 94. Payment Integration

Chapter 95. Payments

Chapter 96. Payouts

Chapter 97. Paymentsense (UK)

Chapter 98. Paypal

Chapter 99. Premier Payments

Chapter 100. Printers

Chapter 101. Prix Fixe

Chapter 102. Promotions

Chapter 103. Proserver

Chapter 104. QR Codes

Chapter 105. RBC Caribbean

Chapter 106. Refunds

Chapter 107. Remote Menu Management

Chapter 108. Reporting

Chapter 109. Reservations

Chapter 110. Reserving IPs

Chapter 111. Rounding

Chapter 112. Routers

Chapter 113. Sales Categories

Chapter 114. Scanner

Chapter 115. Scheduling Reports

Chapter 116. Seasonal Venues

Chapter 117. Sections

Chapter 118. Security

Chapter 119. Self-Managed Networks

Chapter 120. Server Read

Chapter 121. Servers

Chapter 122. Setup

Chapter 123. Shift Report

Chapter 124. Shogo

Chapter 125. Smoothpay

Chapter 126. SP700

Chapter 127. Spanish

Chapter 128. Square

Chapter 129. Staff

Chapter 130. Staff Types

Chapter 131. Standard

Chapter 132. Star

Chapter 133. Swipers

Chapter 134. Table Service

Chapter 135. Tables

Chapter 136. Takeout

Chapter 137. Taxes

Chapter 138. Thermal Printers

Chapter 139. Tips

Chapter 140. Troubleshooting

Chapter 141. TSYS

Chapter 142. Tyro

Chapter 143. UK

Chapter 144. Unsupported Networks

Chapter 145. Updating

Chapter 146. USA

Chapter 147. USB

Chapter 148. Vantiv

Chapter 149. Voids

Chapter 150. Vx680

Chapter 151. Weight

Chapter 152. Wifi

Chapter 153. Worldpay

Chapter 154. Zero Auth

Chapter 1. 7shifts

Scheduling Integrations (7shifts)

Chapter 2. Account Information

Cloud Report Settings and Help

Chapter 3. Accounts

Customer Account List
Generating Accounting Reports
Setting Up a Pay It Forward Account
Taking and Closing Deposits for Future Orders using Accounts
Understanding Account Reporting

Chapter 4. Admin Settings

Accessing Admin Settings

Chapter 5. Admins

Accessing Admin Settings
Administrator’s User Guide
Chapter 5: Managing Staff
Opening Day/Ending Day – Walk Through

Chapter 6. Advanced Settings

Advanced Settings
Auto Populating Order Fields

Chapter 7. Airport Router

Changing the Password on your Airport Router
Extending your Network using AirPort Extreme Routers
How to Configure an Airport Extreme Router
How to Factory Reset an Airport Extreme
Setting Up your Airport Extreme for TouchBistro Standard (Single iPad)

Chapter 8. Alcohol Costs

Generating Menu Reports

Chapter 9. AmpliFi Router

How to Configure your Ubiquiti AmpliFi Router with an Internet Connection
How to Configure your Ubiquiti AmpliFi Router without an Internet Connection
How to Reserve IP Addresses on a Ubiquiti AmpliFi Router
How to Factory Reset a Ubiquiti AmpliFi Router
Changing the Password on your AmpliFi Router
Extend your Wireless Network using an Amplifi MeshPoint HD device
Extend your Wireless Network using additional AmpliFi Routers

Chapter 10. Australia

Setting Up and Using Square with TouchBistro
Setting Up and Using your Tyro PIN Pad

Chapter 11. Autograts

Audit Reports
Gratuity Settings
Handling Auto Gratuities and Multiple Payments
Staff Reports

Chapter 12. Avero

Avero

Chapter 13. Backing Up

Backing up TouchBistro

Chapter 14. Barcodes

Setting Up and Using the Socket Mobile Barcode Scanner

Chapter 15. Bartenders

Customizing Printers for Bartenders
Setting Up the Ingredient Inventory System for a Bar

Chapter 16. Batch

Payment Gateway Options
Submitting your Batch
Where to Close your Batch

Chapter 17. Batch Uploading

Uploading Menu Items in Bulk using RMM

Chapter 18. Best Practices

Backing up TouchBistro
Prevent TouchBistro from being Deleted from your iPad
Prevent users from exiting TouchBistro or TouchBistro CFD
Updating TouchBistro

Chapter 19. Bills

Bill / Guest Check History
Bill & Chit
Customizing the Guest Check

Chapter 20. Bluetooth

Setting Up your Star Micronics Bluetooth Thermal TSP143BI Receipt Printer
Setting Up your Star Micronics Bluetooth Thermal TSP650 II Receipt Printer

Chapter 21. Breaks

Using TouchBistro’s Staff Break Feature

Chapter 22. Canada

Accepting Credit Card Payments Via a Swiper
Before you Begin
Configuring your Moneris eSelect Plus Hosted Pay Settings
Doing a Refund (Moneris iPP320)
Offline Payments with the iPP320 version 11
Processing a Gift Card with the iPP320 version 11
Processing a Payment with the iPP320 version 11
Setting Up a Moneris Mobile Card Reader
Setting Up a Moneris PINpad (iPP320)
Setting Up an iPP320 version 11 PINpad to accept Moneris Gift Cards
Setting Up and Using Chase Merchant Services – Canada
Setting Up and Using Square with TouchBistro
Setting Up and Using the Chase iWL220
Setting Up and Using the Moneris iWL220
Setting Up and Using the Worldpay Payment Gateway (VX 680 PIN Pad)
Setting Up your Moneris Payment Gateway – Canada
Submitting your Batch
Testing your Setup
Using Hosted Pay
Using the Moneris Payment Gateway

Chapter 23. Card Not Present

Configuring your Moneris eSelect Plus Hosted Pay Settings
Using Hosted Pay

Chapter 24. Caribbean

Setting Up and Using RBC Caribbean

Chapter 25. Cash Drawers

Limiting who can Open the Cash Drawer
Setting Up your Cash Drawer

Chapter 26. Cash Register

Using the Cash Register

Chapter 27. CFD

Configuring your Customer Facing Display

Chapter 28. Chase

Setting Up and Using Chase Paymentech – Canada
Setting Up and Using the Chase iWL220

Chapter 29. Chits

Bill & Chit
Customizing Printers for Bartenders
Printer Samples

Chapter 30. Clock In

How to Generate and Use QR Codes

Chapter 31. Clock Out

Ending your Shift
Understanding your Shift Report

Chapter 32. Cloud Reporting

Audit Reports
Cloud
Cloud Report Settings and Help
Cloud Reporting Dashboard and Site Basics
Discounts and Void Reports
Gaining Access to Cloud Reporting
Labor Reports
Revenue Reports
Sales Reports
Scheduled Reports
Staff Reports
Troubleshooting Cloud
Using Cloud Reporting

Chapter 33. Costs

Revenue Reports
Generating Menu Reports

Chapter 34. Currency Symbol

Changing Touchbistro’s Display Language & Currency
Currency Symbol Issues In Cloud Reporting

Chapter 35. Customer Facing Display

Configuring your Customer Facing Display

Chapter 36. Dashboards

Cloud Reporting Dashboard and Site Basics

Chapter 37. Deposits

Handling Bottle and Can Deposits

Chapter 38. Digital Menu Board

Setting Up TouchBistro Digital Menu Board
Creating a Curated Menu Specifically For Menu Board
Troubleshooting Touchbistro Digital Menu Board
Digital Menu Board Character Counts

Chapter 39. Discounts

Discounts
Discounts and Void Reports
Generating Sales Reports

Chapter 40. Emailing Reports

Scheduled Reports

Chapter 41. End Of Day

Opening Day/Ending Day – Walk Through
Perform End of Day/Preview End of Day
Reprinting an End of Day Report

Chapter 42. Epson

How to Factory Reset your Epson TM-m30 Thermal Printer
How to Factory Reset your Epson TM-T88VI Thermal Printer
Setting Up your Epson TM-m30 Thermal Printer
Setting Up your Epson TM-T88VI Thermal Printer
Updating your Epson Printer’s Firmware

Chapter 43. Floor Plan

Chapter 6: Setting Up your Floor Plan
Creating Customized Floorplans Using Third Party Editors
Moving, Resizing, and Rotating Floorplan Items

Chapter 44. Food Costs

Generating Menu Reports
Revenue Reports
Sales Statistics & Charts
Snapshot Report

Chapter 45. Food Trucks

Food Truck Hardware Setups

Chapter 46. Genius Handheld

Setting Up and Using the Cayan Genius Handheld

Chapter 47. Genius Mini

Setting Up and Using the Cayan Genius Mini

Chapter 48. Gift Cards

Generating Accounting Reports
Processing a Gift Card with the iPP320 version 11
Selling Gift Cards
Setting Up a Version 11 Terminal to Accept Moneris Gift Cards
Setting Up and Using TouchBistro Loyalty
TouchBistro Gift Cards
Transferring Unregistered Card Values To A Registered Card

Chapter 49. Hardware

Adding an iPad to an Existing Restaurant and Connecting with Pro Server
Extending your Network using AirPort Extreme Routers
Fine Tuning your iPads
Food Truck Hardware Setups
Hardware, Payment, and Third Party App Support
How to Configure an Airport Extreme Router
How to Factory Reset your Star TSP100 Printer
How to Factory Reset an Airport Extreme
Setting Up your Airport Extreme for TouchBistro Standard (Single iPad)
Setting Up your Cash Drawer
How to Configure a Ubiquiti AmpliFi Router without an Internet Connection
How to Configure a Ubiquiti AmpliFi Router with an Internet Connection
How to Factory Reset a Ubiquiti AmpliFi Router
How to Identify your iPad Model
How to Identify your Mac Model

Chapter 50. Hosted Pay

Configuring your Moneris eSelect Plus Hosted Pay Settings
Using Hosted Pay

Chapter 51. How To

Averaging Per Unit Costs when You Add New Stock
Calculating Ontario Tax Reduction on Combo Meals
Changing an Optional Modifier to a Required Modifier
Changing the Password on your Airport Router
Changing TouchBistro’s Display language
Configuring TouchBistro to Charge HST on Automatic Service Charges
Configuring TouchBistro to handle IRS rules regarding automatic service charges
Creating and Converting a Sample Restaurant
Creating a Prix Fixe Menu or Tasting Menu
Extending your Network using AirPort Extreme Routers
Fine Tuning your iPads
Handling an Occupation Tax
Handling Auto Gratuities and Multiple Payments
Handling Bottle and Can Deposits
How Does Cloud Handle Overtime and Multiple Staff Types?
How to Change your Apple ID after you’ve Installed TouchBistro
How to Configure an Airport Extreme Router
How to login to your TouchBistro Server using your Account Username and Password
Moving, Resizing, and Rotating Floorplan Items
Preserving Sales Data before License Expiry
Prevent TouchBistro from Being Deleted from your iPad
Prevent Users Exiting TouchBistro or TouchBistro CFD and Accessing Other Apps
Security
Serving Half Portions and Plating Split Orders
Setting Take-out and Delivery to be Tax Free in Ohio
Setting Up a Pay It Forward Account
Understanding your Shift Report
Use Mandatory Modifiers to Aid in Charity Promotions Reporting

Chapter 52. ICMP

Setting Up and Using the Worldpay Ingenico iCMP

Chapter 53. iCT250

Setting Up and Using Chase Paymentech – Canada

Chapter 54. Impact Printers

Adding your Star SP700 printer using Epson Mode
How to Put your Star SP700 Back into Star Mode
Setting Up your Star SP700 Impact Printer

Chapter 55. Inclusive Tax

Working with Inclusive Taxes

Chapter 56. Ingredient Inventory

Averaging Per Unit Costs when You Add New Stock
Bar Inventory Integrations (BarVision)
Doing a Refund that will Consume Inventory
Generating Menu Reports
Ingredients
Setting Up and Using the TouchBistro Ingredient-Based Inventory System
Setting Up the Ingredient Inventory System for a Bar

Chapter 57. Integrated Pro Server

Making a Different iPad your Main Device
Managing Connected Devices
POS Connectivity for Integrated Pro Server

Chapter 58. Integrations

Accounting Integrations (Shogo)
Avero
Bevcheck
Chapter 11: Third Party Integrations
Freepour
Hardware, Payment, and Third Party App Support
MarketMan
Mexico Factura electronica
Optimum Control
Scheduling Integrations (7shifts)
Setting Up and Using TouchBistro Loyalty
Setting Up and Using SmoothPay

Chapter 59. Inventory

Doing a Refund that will Consume Inventory
Setting Up and Using the TouchBistro Ingredient-Based Inventory System

Chapter 60. iPadOS

iPadOS

Chapter 61. iPads

Fine Tuning your iPads
Hardware, Payment, and Third Party App Support
How to Identify your iPad Model
iPad Access
KDS Screen Size Comparison (iPad 9.7″ vs iPad Pro 12.7″)
Updating TouchBistro iPads

Chapter 62. IPP320

Doing a Refund (Moneris iPP320)
Offline Payments with the iPP320 Version 11
Processing a Gift Card with the iPP320 version 11
Processing a Payment with the iPP320 Version 11
Setting up a Moneris PIN pad (iPP320 version 11)
Setting up a Version 11 Terminal to Accept Moneris Gift Cards
Setting up your Moneris Payment Gateway – Canada
Submitting your Batch
Using the Moneris Payment Gateway

Chapter 63. IPP350

Setting Up and Using the Worldpay iPP350

Chapter 64. IWL220

Setting Up and Using the Chase iWL220
Setting Up and Using the Moneris iWL220

Chapter 65. iZettle

Setting up and Using iZettle

Chapter 66. KDS

KDS Screen Size Comparison (iPad 9.7″ vs iPad Pro 12.7″)
Setting Up and Using the KDS
Connecting your KDS to an External Monitor

Chapter 67. Kiosk

Setting Up TouchBistro Kiosk 
Using TouchBistro Kiosk

Chapter 68. Kitchen Buzzer

Printing Chinese or other Non English Characters on your Kitchen Tickets

Chapter 69. Kitchen Printers

Adding your Star SP700 printer using Epson Mode
Setting Up your Star SP700 Impact Printer

Chapter 70. Kitchen Tickets

Bill & Chit
Customizing Printers for Bartenders
KDS Screen Size Comparison (iPad 9.7″ vs iPad Pro 12.7″)
Menu Categories – Setting your Printer
Printer Samples
Printing Chinese or other Non English Characters on your Kitchen Tickets

Chapter 71. Labor

Generating Labor Reports
Labor Reports
Scheduling Integrations (7shifts)

Chapter 72. Labor Costs

Revenue Reports
Sales Statistics & Charts
Snapshot Report

Chapter 73. Latam

Changing TouchBistro’s Display language
Mexico Factura electronica
Setting up and Using iZettle

Chapter 74. Licensing

Applying your Touchbistro Software License
Chapter 2: Restaurant Profile and Licensing
Creating and Converting a Sample Restaurant
How to Change your Apple ID after you’ve Installed TouchBistro
How to Reset your TouchBistro Account Password
How to Unlink your TouchBistro License
How to Update your TouchBistro License

Chapter 75. Loyalty

Setting Up and Using TouchBistro Loyalty
Setting Up and Using SmoothPay
Transferring Unregistered Card Values To A Registered Card

Chapter 76. Managers

Assigning Update Rights

Setting Up TouchBistro Digital Menu Board
Creating a Curated Menu Specifically For Menu Board
Troubleshooting Touchbistro Digital Menu Board

Adding a Menu Category to a Menu using RMM
Allowing Non Admins to Manage the Menu
Menu Category Inheritance
Setting Up Menu Categories using RMM
Setting Up Menu Categories

Setting Up Menu Items using RMM
Allowing Non Admins to Manage the Menu
Setting up Menu Items

Allowing Non Admins to Manage the Menu
Create a Menu using RMM
Setting Up Menus

Chapter 81. Messaging

Messages

Chapter 82. Mexico

Changing TouchBistro’s Display language
Mexico Factura electronica
Setting up and Using iZettle

Chapter 83. Modifiers

Changing an Optional Modifier to a Required Modifier
Creating Modifier Groups
Generating Menu Reports
Setting Up Hidden Menu Modifiers
Setting up Item Modification
Use Mandatory Modifiers to Aid in Charity Promotions Reporting
Working with Menu Modifiers

Chapter 84. Moneris

Accepting Credit Card Payments Via a Swiper
Before You Begin
Configuring your Moneris eSelect Plus Hosted Pay Settings
Doing a Refund (Moneris iPP320)
Processing a Gift Card with the iPP320 version 11
Processing a Payment with the iPP320 Version 11
Setting up a Moneris Mobile Card Reader
Setting up a Moneris PIN pad (iPP320 version 11)
Setting up a Version 11 Terminal to Accept Moneris Gift Cards
Setting Up and Using the Moneris iWL220
Setting up your Moneris Payment Gateway – Canada
Submitting your Batch
Testing your Setup
Using Hosted Pay
Using the Moneris Payment Gateway
Offline Payments with the iPP320 Version 11

Chapter 85. MX915

Setting Up and Using the VeriFone MX 915/925 Genius Device

Chapter 86. MX925

Setting Up and Using the VeriFone MX 915/925 Genius Device

Chapter 87. Non Integrated Payments

Adding Checks or a Groupon as a Payment Type
Doing a Cash or Non-Integrated Credit Card Refund

Chapter 88. Offline Payments

Offline Payments with the iPP320 Version 11

Chapter 89. Online Ordering

Online Ordering with Checkmate

Chapter 90. Orders

Auto Populating Order Fields
Working with Orders

Chapter 91. Overtime

How Does Cloud Handle Overtime and Multiple Staff Types?
Labor Reports

Chapter 92. Paper

Do I have the wrong paper loaded in my Printer?
Where can I get Supplies for my Printer?

Chapter 93. Payins

Payouts Reasons
Setting Up and Using Payouts and Pay Ins

Chapter 94. Payment Integration

Accepting Credit Card Payments Via a Swiper

Chapter 95. Payments

Accepting Credit Card Payments Via a Swiper
Adding Checks or a Groupon as a Payment Type
Audit Reports
Before You Begin
Checking if an iDynamo is Properly Connected
Configuring your Moneris eSelect Plus Hosted Pay Settings
Doing a Refund (Moneris iPP320)
Generating Payment Reports
Hardware, Payment, and Third Party App Support
Offline Payments with the iPP320 Version 11
Payment Gateway Options
Payment Gateways
Processing a Gift Card with the iPP320 version 11
Reprinting a Credit Card Slip
Setting up a Moneris Mobile Card Reader
Setting up a Moneris PIN pad (iPP320 version 11)
Setting up a Version 11 Terminal to Accept Moneris Gift Cards
Setting Up and Using Cayan Swipers
Setting Up and Using Chase Paymentech – Canada
Setting Up and Using iZettle
Setting Up and Using Paymentsense
Setting Up and Using PayPal
Setting Up and Using Premier Payments Gateway
Setting Up and Using RBC Caribbean
Setting Up and Using TouchBistro Loyalty
Setting Up and Using SmoothPay
Setting Up and Using Square with TouchBistro
Setting Up and Using the Cayan Genius Handheld
Setting Up and Using the Cayan Genius Mini
Setting Up and Using the Chase iWL220
Setting Up and Using the Moneris iWL220
Setting Up and Using the VeriFone MX 915/925 Genius Device
Setting Up and Using the Worldpay Ingenico iCMP
Setting Up and Using the Worldpay iPP350
Setting Up and Using the Worldpay Payment Gateway (VX 680 PIN Pad)
Setting Up and Using Worldpay Payment Gateway (Swiper/Hosted Pay)
Setting Up and Using your Tyro PIN Pad
Setting Up TB Payments
Setting up your Moneris Payment Gateway – Canada
Submitting your Batch
Testing your Setup
Using Hosted Pay
Using the Moneris Payment Gateway
Voiding Integrated Payment Mistakes in a Batched System
Voiding Integrated Payment Mistakes with Worldpay

Chapter 96. Payouts

Generating Accounting Reports
Payouts Reasons
Setting Up and Using Payouts and Pay Ins

Chapter 97. Paymentsense (UK)

Setting Up and Using Paymentsense

Chapter 98. Paypal

Setting Up and Using PayPal

Chapter 99. Premier Payments

Setting Up and Using Premier Payments Gateway

Chapter 100. Printers

Adding your Star SP700 printer using Epson Mode
Customizing Printers for Bartenders
Do I have the Right Printer?
Do I have the wrong paper loaded in my Printer?
Hardware, Payment, and Third Party App Support
How to Factory Reset your Epson TM-m30 Thermal Printer
How to Factory Reset your Epson TM-T88VI Thermal Printer
How to Factory Reset your Star TSP100 Printer
How to Put your Star SP700 Back into Star Mode
Printer Samples
Printers
Resetting your Star TSP100III
Setting Up your Epson TM-m30 Thermal Printer
Setting Up your Epson TM-T88VI Thermal Printer
Setting Up your Star SP700 Impact Printer
Setting Up your Star TSP100 (TSP113/143/650II) Receipt Printer
Setting Up your Star TSP650II with an HI01X Interface
Setting Up your TSP100 (143IIIW) Wi-Fi Printer
Setting Up your Star Micronics Bluetooth Thermal TSP143BI Receipt Printer
Setting Up your Star Micronics Bluetooth Thermal TSP650 II Receipt Printer
Setting Up your Star Micronics mC-Print3 TouchBistro Thermal Receipt Printer for LAN Mode
Setting Up your Star Micronics mC-Print3 TouchBistro Thermal Receipt Printer for Lightning Mode
Setting Up your Star Micronics mC-Print3 TouchBistro Thermal Receipt Printer for Bluetooth Mode
Setting Up your Star Micronics Thermal Lightning TSP143IIIU Receipt Printer
Updating your Epson Printer’s Firmware
Updating your TSP100III Firmware
Where can I get Supplies for my Printer?

Chapter 101. Prix Fixe

Creating a Prix Fixe Menu or Tasting Menu

Chapter 102. Promotions

Promotional Pricing

Chapter 103. Proserver

Adding an iPad to an Existing Restaurant and Connecting with Pro Server
Chapter 9: Pro Server
How to download and install the TouchBistro Pro Server App
How to Identify Your Mac Model
How to login to your TouchBistro Server using your Account Username and Password
I’ve Purchased the Pro Version. What’s Next?
Setting Up TouchBistro Pro
Single versus Multi iPad Solutions
Updating TouchBistro

Chapter 104. QR Codes

How to Generate and Use QR Codes
Setting Up and Using the Socket Mobile Barcode Scanner

Chapter 105. RBC Caribbean

Setting Up and Using RBC Caribbean

Chapter 106. Refunds

Doing a Cash or Non-Integrated Credit Card Refund
Doing a Refund (Moneris iPP320)
Doing a Refund that will Consume Inventory
Generating Payment Reports

Chapter 107. Remote Menu Management

Adding a Menu Category to a Menu using RMM
Setting Up Menu Items using RMM
Assigning Update Rights
Uploading Menu Items in Bulk using RMM
Creating a Menu using RMM
Creating Modifier Groups using RMM
Disabling Remote Menu Management
Enabling Remote Menu Management in TouchBistro
Publish your Changes in RMM
Remote Menu Management
Remote Menu Management Introduction
Restaurant Setup Options in RMM
Setting Up Menu Categories using RMM
Setting Up Sales Categories in RMM
Setting Up a Menu Category outside of the Menus Option in RMM
Setting Up Taxes in RMM
Setting Up your Menu Workflow in RMM

Chapter 108. Reporting

Audit Reports
Discounts and Void Reports
Generating Accounting Reports
Generating Labor Reports
Generating Menu Reports
Generating Payment Reports
Generating Sales Reports
How Does Cloud Handle Overtime and Multiple Staff Types?
Preserving Sales Data before License Expiry
Reports
Reports Quick Reference Chart
Sales Statistics & Charts
Snapshot Report

Chapter 109. Reservations

Reservations

Chapter 110. Reserving IPs

Configuring your Customer Facing Display
Setting Up and Using the KDS
How to Reserve IP Addresses on a Ubiquiti AmpliFi Router

Chapter 111. Rounding

Generating Sales Reports

Chapter 112. Routers

Supported Routers
Changing the Password on your Airport Router
Extending your Network using AirPort Extreme Routers
How to Configure an Airport Extreme Router
How to Factory Reset an Airport Extreme
Setting Up your Airport Extreme for TouchBistro Standard (Single iPad)
How to Configure a Ubiquiti AmpliFi Router with an Internet Connection
How to Configure a Ubiquiti AmpliFi Router without an Internet Connection
How to Reserve IP Addresses on a Ubiquiti AmpliFi Router
How to Factory Reset a Ubiquiti AmpliFi Router
Changing the Password on your AmpliFi Router

Chapter 113. Sales Categories

Set Up Sales Categories in RMM
Setting up your Sales Categories

Chapter 114. Scanner

Setting Up and Using the Socket Mobile Barcode Scanner

Chapter 115. Scheduling Reports

Scheduled Reports

Chapter 116. Seasonal Venues

Preserving Sales Data before License Expiry

Chapter 117. Sections

Chapter 6: Setting Up your Floor Plan
Generating Sales Reports

Chapter 118. Security

Security
Security Settings
Using TouchBistro to Help Protect Against Post Payment Adjustment Scams
Using TouchBistro to Help Protect Against Server Check Padding
Using TouchBistro to Help Protect Against the Wagon Wheel Scam

Chapter 119. Self-Managed Networks

Self-Managed Networks

Chapter 120. Server Read

Understanding your Shift Report
Ending your Shift

Chapter 121. Servers

Ending your Shift
Performing Table Service
The Basics of TouchBistro for Servers
TouchBistro Server Guide
Using the Cash Register

Chapter 122. Setup

Adding an iPad to an Existing Restaurant and Connecting with Pro Server

Chapter 123. Shift Report

Ending your Shift
Understanding your Shift Report

Chapter 124. Shogo

Accounting Integrations (Shogo)

Chapter 125. Smoothpay

Setting Up and Using SmoothPay

Chapter 126. SP700

Adding your Star SP700 printer using Epson Mode

Chapter 127. Spanish

Changing TouchBistro’s Display language

Chapter 128. Square

Setting Up and Using Square with TouchBistro

Chapter 129. Staff

Chapter 5: Managing Staff
Scheduling Integrations (7shifts)
Staff List
Working with Orders

Chapter 130. Staff Types

Allowing Non Admins to Manage the Menu
Assigning Update Rights
Chapter 5: Managing Staff

Chapter 131. Standard

I’ve purchased the Standard Version from TouchBistro. What’s Next?

Chapter 132. Star

Adding your Star SP700 printer using Epson Mode
How to Factory Reset your Star TSP100 Printer
How to Put your Star SP700 Back into Star Mode
Printing Chinese or other Non English Characters on your Kitchen Tickets
Resetting your Star TSP100III
Setting Up your Star TSP100 (TSP113/143/650II) Receipt Printer
Setting Up your Star TSP650II with an HI01X Interface
Setting Up your Star Micronics Bluetooth Thermal TSP143BI Receipt Printer
Setting Up your Star Micronics Bluetooth Thermal TSP650 II Receipt Printer
Setting Up your Star Micronics Thermal Lightning TSP143IIIU Receipt Printer
Updating your TSP100III Firmware

Chapter 133. Swipers

Accepting Credit Card Payments Via a Swiper
Checking if an iDynamo is Properly Connected
Setting up a Moneris Mobile Card Reader
Setting Up and Using Cayan Swipers
Setting Up and Using Worldpay Payment Gateway (Swiper/Hosted Pay)

Chapter 134. Table Service

Performing Table Service

Chapter 135. Tables

Generating Sales Reports

Chapter 136. Takeout

Takeout Types
Generating Sales Reports

Chapter 137. Taxes

Calculating Ontario Tax Reduction on Combo Meals
Configuring TouchBistro to Charge HST on Automatic Service Charges
Configuring TouchBistro to handle IRS rules regarding automatic service charges
Generating Accounting Reports
Handling an Occupation Tax
Handling Items that are Tax Free When Purchased in Larger Quantities
Setting Take-out and Delivery to be Tax Free in Ohio
Tax Settings
Setting Up Taxes using RMM
Working with Inclusive Taxes

Chapter 138. Thermal Printers

How to Factory Reset your Epson TM-m30 Thermal Printer
How to Factory Reset your Epson TM-T88VI Thermal Printer
How to Factory Reset your Star TSP100 Printer
Printing Chinese or other Non English Characters on your Kitchen Tickets
Resetting your Star TSP100III
Setting Up your Star TSP100 (TSP113/143/650II) Receipt Printer
Setting Up your Star TSP650II with an HI01X Interface
Setting Up your TSP100 (143IIIW) Wi-Fi Printer
Setting Up your Epson TM-m30 Thermal Printer
Setting Up your Epson TM-T88VI Thermal Printer
Setting Up your Star Micronics Bluetooth Thermal TSP143BI Receipt Printer
Setting Up your Star Micronics Bluetooth Thermal TSP650 II Receipt Printer
Setting Up your Star Micronics Thermal Lightning TSP143IIIU Receipt Printer
Setting Up your Star Micronics mC-Print3 TouchBistro Thermal Receipt Printer for LAN Mode
Setting Up your Star Micronics mC-Print3 TouchBistro Thermal Receipt Printer for Lightning Mode
Setting Up your Star Micronics mC-Print3 TouchBistro Thermal Receipt Printer for Bluetooth Mode

Updating your Epson Printer’s Firmware
Updating your TSP100III Firmware
Where can I get Supplies for my Printer?

Chapter 139. Tips

Generating Labor Reports
Gratuity Settings

Chapter 140. Troubleshooting

Before You Begin
Chapter 10: Standard Support Features
Chapter 9: Pro Server
Checking if an iDynamo is Properly Connected
Do I have the Right Printer?
Do I have the wrong paper loaded in my Printer?
Fine Tuning your iPads
Gaining Access to Cloud Reporting
How do I Delete a Closed Bill?
How to Change your Apple ID after you’ve Installed TouchBistro
How to Factory Reset your Star TSP100 Printer
How to Factory Reset an Airport Extreme
How to login to your TouchBistro Server using your Account Username and Password
How to Put your Star SP700 Back into Star Mode
How to Reset your TouchBistro Account Password
How to Restore a Menu Backed up to the Web
How to Unlink your TouchBistro License
iPad Access
Menu Category Inheritance
Preserving Sales Data before License Expiry
Reprinting a Credit Card Slip
Reprinting an End of Day Report
Resetting your Star TSP100III
Security
Setting Up your Star SP700 Impact Printer
Troubleshooting Cloud
Updating your TSP100III Firmware

Chapter 141. TSYS

Setting Up and Using TSYS Swipers
Setting Up and Using the TSYS Genius Handheld
Setting Up and Using the TSYS Genius Mini
Setting Up and Using the VeriFone MX 915/925 Genius Device

Chapter 142. Tyro

Setting Up and Using your Tyro PIN Pad

Chapter 143. UK

Barclay Card Set Up and Using (V200c)
Setting up and Using iZettle
Setting Up and Using Square with TouchBistro

Chapter 144. Unsupported Networks

Self-Managed Networks

Chapter 145. Updating

Updating TouchBistro

Chapter 146. USA

Setting Up and Using PayPal
Setting Up and Using Square with TouchBistro
Setting Up and Using the Worldpay Ingenico iCMP
Setting Up and Using the Worldpay iPP350
Setting Up and Using Worldpay Payment Gateway (Swiper/Hosted Pay)
Voiding Integrated Payment Mistakes with Worldpay

Chapter 147. USB

Setting Up your Star Micronics Thermal Lightning TSP143IIIU Receipt Printer

Chapter 148. Vantiv

Setting Up and Using the Worldpay Ingenico iCMP
Setting Up and Using the Worldpay iPP350
Setting Up and Using the Worldpay Payment Gateway (VX 680 PIN Pad)
Voiding Integrated Payment Mistakes with Worldpay

Chapter 149. Voids

Audit Reports
Discounts and Void Reports
Generating Sales Reports
Staff Reports
Void Reasons
Voiding Integrated Payment Mistakes in a Batched System
Voiding Integrated Payment Mistakes with Worldpay

Chapter 150. Vx680

Setting Up and Using the Worldpay Payment Gateway (VX 680 PIN Pad)

Chapter 151. Weight

Selling Items by Weight

Chapter 152. Wifi

Single versus Multi iPad Solutions

Chapter 153. Worldpay

Setting Up and Using the Worldpay Ingenico iCMP
Setting Up and Using the Worldpay iPP350
Setting Up and Using the Worldpay Payment Gateway (VX 680 PIN Pad)
Setting Up and Using Worldpay Payment Gateway (Swiper/Hosted Pay)
Voiding Integrated Payment Mistakes with Worldpay

Chapter 154. Zero Auth

Setting Up and Using Cayan Swipers