Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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How to Put your Star SP700 Back into Star Mode

Print

If you have set your Star impact printer to Epson mode and need to set it back to Star mode, follow these steps. Repeat these steps for EVERY Star printer that needs to be set back to Epson mode.

1. Turn off the power to the printer.

2. Flip it upside down.

3. Unscrew the panel on the bottom. (This will require a Phillips head screw driver.)

4. Push Dip Switch #4 back to the top.

5. Your dip switches should appear as pictured above.

6. Screw the cover back on.

7. Turn the printer on.

8. Go to the iPad.

9. Open TouchBistro.

10. Load the venue’s restaurant.

11. Log in as Admin.

12.Tap Admin | Admin Settings in the top right.

13.Tap Printer & Kitchen Displays.

14.Tap on Kitchen (or the name of the printer you’re switching back to Star mode).

14.Tap Printer Model.

15.Tap Star Micronics Impact (SP712ML / SP742ML).

16.Tap Save.

17.Test the printer by sending an order to that printer. Ensure the print out looks okay.

If you have to set your printer back to Epson mode, see this document.

Troubleshooting

When a printer isn’t responding, see Printer Status Messages to find out why your printer isn’t functioning properly.

See Also

DO I HAVE THE WRONG PAPER LOADED IN MY PRINTER?

RESETTING A STAR TSP100III PRINTER

RESETTING A STAR TSP100II PRINTER

DO I HAVE THE RIGHT PRINTER?

PRINTER STATUS MESSAGES