Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

If you're in North America, you can reach us by phone at 888-342-0131. If you're in the UK, you can reach us by phone at 0800 051 3311 (Outside of North America +1-416-363-5252, Option 2). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

How to Factory Reset your Epson TM-m30 Thermal Printer

Print

Chapter 1. Introduction

You may need, at the direction of a TouchBistro support representative, to set your TM-m30 Thermal Printer back to its factory. If so follow these steps.

Chapter 2. Factory Reset

1. Ensure your printer is powered off.

A close up of a computer Description automatically generatedx

2. Locate the Reset button (the “Status Sheet” button) at the back of the printer. Press it down with a pen tip.

A close up of a computer Description automatically generated

3. With the Reset button depressed, turn the printer’s power back on. Keep the Reset button depressed.

A picture containing indoor, table, sitting Description automatically generated

4. Release the Reset button when the printer prints the “Initialization complete” notice.

5. Do not turn off the printer.

6. After a few seconds, the printer will generate a print out with your printer’s dynamically assigned IP address.

See Also

Setting Up an Epson TM-m30 Thermal Printer
Updating Your Epson Printer’s Firmware