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Doing a Refund (Moneris iPP320)

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Chapter 1. Introduction

You can do three types of refunds. You can do a refund for the full amount of a bill before your end of day (that’s still part of an un-submitted batch). You can do a full refund of a bill that was part of a submitted batch and from a previous day. As well, you can do a partial refund for a bill that’s part of a batch or from a previous day.

Chapter 2. Refunding a Bill before you Close Your Day

1.  From your floor plan, tap Orders.

2.  Tap the Closed Bills tab, tap the bill you want to refund, tap More, and tap Refund Sale.

3.  After tapping Refund Sale, TouchBistro creates the refund sale invoice under Bar Tabs. So tap that.

4.  The refund sale invoice is automatically named after the bill number of the refunded bill. Tap it to open it.

5.  When you open the refund sale invoice, you will notice all items in the refunded bill are negative quantities.  If the refunded items are inventoried, TouchBistro returns the inventory count. As well TouchBistro correctly calculates the refunded tax. Tap  Checkout to close out this refund invoice.

6.  Tap the Payment Terminal Refund option.

7. Follow the prompts on the iPP320 terminal and swipe or insert the card when prompted.

8. Remove the card when prompted.

9. Close the sales refund invoice.

10. Your end of day will properly reflect the original bill and the matching refund. In the example pictured above, we’ll assume we’ve only performed a single transaction for the day. We can see our order for $90.40 matched with a $90.40 refund.

Chapter 3. Performing a Refund for a Bill from a Previous Day

If you need to refund a bill from a previous day, it will no longer be found under the All Closed Bills tab.  Use the Bill / Guest Check History option.

1.  Tap Admin | Bill / Guest Check History.

2.  Use the date/time wheels to set a search range based on the date/time the bill was paid. Tap Refresh.

3.  Locate the bill in the search results and tap it.

4.  Tap Refund Sale.

5. From your floor plan, tap Orders.

6. Tap Bar Tabs.

7. Locate the refund sale invoice. The refund sale invoice is automatically named after the bill number of the refunded bill. Tap it to open it.

8. When you open the refund sale invoice, you will notice all items in the refunded bill are negative quantities. If the refunded items are inventoried, TouchBistro returns the inventory count. As well TouchBistro correctly calculates the refunded tax. Tap Checkout to close out this refund invoice.

9. Tap the Payment Terminal Refund option.

10. Follow the prompts on the iPP320 terminal and swipe or insert the card when prompted.

11. Remove the card when prompted.

12. Close the sales refund invoice.

Chapter 4. Performing a Partial Refund

There may be times you need to perform a partial refund, instead of a complete refund of the bill. For example, you need to refund one item. In the below example, we’ll assume the customer returns before the end of day and the batch submission.

1.  From your floor plan, tap Orders.

2.  Tap the Closed Bills tab, tap the bill you wish to refund, tap More and then tap Refund Sale.

3.  After tapping Refund Sale, TouchBistro creates the refund sale invoice under Bar Tabs. So tap that.

4. The refund sale invoice is automatically named after the bill number of the bill with the return. Tap it to open it.

5.  Examine the bill and determine what item(s) you’re refunding. In this example, we’re going to refund the price of the pilsner plus the tax.

6. So open the refund sale invoice, you will notice all items are negative quantities. However, we’re only interested in balancing out the refund for the pilsner. So we need to delete the items not refunded.

7. Tap each item and tap Delete or use the group action selection icon and delete several items at once.

8. Verify only the items you want to refund remain and then tap Checkout.

9. Tap the Payment Terminal Refund option.

10. Follow the prompts on the terminal and swipe or insert the card when prompted.

11. Remove the card when prompted.

12. Close the sales refund invoice.

Chapter 5. Reprint a Credit Card Slip

If you need to reprint a credit card slip, see this guide for complete details.

Chapter 6. Troubleshooting

If you receive the message “EXCEEDS REFUND LIMIT”, this indicates you’ve exceeded Moneris’s cap on the dollar value of refunds you can perform in one day. Please contact the Moneris Merchant Service Centre for an increase.

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