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Chapter 7: Payments and Bill/Chit Customization

Print

This chapter will deal with two settings areas of TouchBistro:

1. Bill & Chit

2. Payment Gateways

These settings configure how you take payments, customizing how your orders/bills look, how TouchBistro treats tipping, permissible discounts and void reasons, and more.

Chapter 1. Bill & Chits

These settings let you customize how your bills or guest checks look. As well, it lets you customize how your paper kitchen chits (or “tickets”) look.

Section 1. Order and Bill Numbers

If you want to keep order number, bills, and guest checks generated by TouchBistro in sync with your current records, enter the appropriate order/bill number and tap Current Order # and Current Bill #.

Order #: The order number is incremented by one and assigned to any kind of order created (at a table, at a POS, or via takeout/delivery/bar tab).

Current Bill #: A bill number is incremented by one and assigned to a printed receipt.

Example

Your very first party (a party of three) enters, sits at a table, and orders. TouchBistro assigns that order number Order 1. The table requests one guest check. That printed bill is assigned Bill #1.

Another party of three arrives and orders. TouchBistro assigns that order number Order 2. If this second party also requested one guest check, TouchBistro would assign that printed bill Bill #2. However, in this case this table requests separate checks. When you use TouchBistro’s Split by Seat option, TouchBistro creates 3 guest checks and numbers them Bill #2, Bill #3, and Bill #4.

Section 2. Edit Bill / Guest Checks

tapbillschapter7image002

Tap Bills / Guest Checks to customize what appears on your bill/guest check, that is the bill your customer receives.

chapter7billandguestchecklayout

Tap Done if you’ve made any modifications.

1) Bill Options

Tap to include/remove certain items from appearing on your bill. A checkmark indicates the item will appear on your bill.

Add a logo that will print to a thermal printer. TouchBistro supports logos up to 750 pixels wide and 300 pixels high.

If the image’s width is greater than the image’s height (for example a landscape logo 500 pixels wide and 200 pixels high), TouchBistro will automatically scale to width, preserving the landscape orientation. If the image’s width is less than the image’s height (for example a portrait logo 200 pixels wide and 500 pixels high), TouchBistro will automatically scale to height, preserving the portrait orientation.

If you want to prevent the image from scaling, ensure the image is exactly 750 pixels wide or exactly 300 pixels high.

Keep in mind the thermal printer won’t print grey scale or color. Logos that work best are logos with black (or very dark foregrounds) and white (or very light) backgrounds. A color that may appear “dark” to you (e.g., the gold color in the image above) may get rendered as white and it will appear as if no logo has printed.

Choose the picture source:

Option

Description

Take Photo

Let’s you use your iPad’s main camera to add the bill image.

Choose from photo library

If your logo is on your iPad, use this option to select the image. Use two fingers to zoom in or out on the photo. Use one finger to center the image. When you’re ready, tap Use in the top right.

Remove photo

If you already have an image displaying here, you can tap Remove photo to remove it.

Note: If you change your logo at a later date, you need to restart TouchBistro for the new logo to take effect.

1.2. Include Party Name

If enabled displays the name or the default party name number. When you start your day, TouchBistro assigns the first order a party name number of 1. Each new order gets incremented by 1. When you close your day, the party name number is reset for the next day. If you would like this to reset after a daily maximum is set, you can set it under Advanced.

1.3. Include Tax Number

If you have one or more tax numbers to display on your customer bills, enable the appropriate Include Tax Number options.

1.4. Bill Number

Enable Includ Bill # for Closed bills  if you would like the guest check to display the Bill #. It can be useful to cross reference with the following reports that reference a bill number:

1.   Detailed Takeout Report

2.   Void Report

3.   Detailed Discount Report

4.   Detailed Account Report

5.   Detailed Sales CSV

1.5. Discounts

Enable Show Each Item’s Discount if you would like the guest check to display discounts applied to individual items. Enable Include Discount Total if you would like TouchBistro to summarize the total of all discounts.

1.6. Tip Guide

TouchBistro provides three default tip percentage suggestions. Tap each percentage to customize. Bills generated with TouchBistro will show the suggested dollar amounts on the bill.

Your tip guide items will also be used on the payment screen’s tip suggestion buttons. These values will also reflect the post-/pre-tax Tip Guide setting (see below).

You can tap Tip Guide to change the behavior of the tip guide and the tip suggestions on the cash out out screen. You can remove it altogether from guest checks or control if it calculates the tax pre-tax, post-tax, or pre-discount. Pre-Discount is useful if your venue makes use of a lot of discounts. Servers are not penalized with lower tips based on post discount tip suggestions.

Notes: Auto Grats will always calculate pre-tax, post-discount regardless of what you set here. If you’re using an integrated PIN pad, PIN pad manufacturers configure tips to calculate post-tax. PIN pads will not use the settings here.

1.7. Zero Priced Items

Enable zero priced items if you would would like certain zero-priced items to appear on the bill.

Setting

Description

Print Zero Priced Modifiers

When enabled, you can force modifiers without additional charge to appear on a customer bill.

Print Zero Priced Menu Items

If enabled, TouchBistro will print menu items with a zero price.

Print 100% Discounted Items

If enabled, TouchBistro will print menu items that have been discounted 100% (that is to $0).

1.8. Thank You Message

Enter a message that will print on the bill.

Section 3. Chits

Tap Chits to customize what appears on your kitchen chits.

You can configured three areas: Top of Chit, Body of Chit, and Bottom of Chit. Tap Done if you’ve made any modifications.

1) Top of Chit

Option

Description

Spacing from top

By default the chit will skip down two lines before printing the body. If you want to increase or decrease the number of lines skipped, tap this.

Include…

Tap remove or add the items to the chit. The item will appear if flagged with a checkmark .

Include takeout header

If enabled, TouchBistro will print a TAKEOUT or DELIVERY banner across the top of the ticket. If a custom takeout type was selected, the ticket will print the banner with the custom takeout type.xxx

Include Large Party Name

If enabled, TouchBistro will print the party name at the top of the kitchen ticket.

This helps to expedite the order by customer name.

2) Body of Chit

Option

Description

Sort chits by

Tap to select if you want the table order to be sorted by Seat or Course. If sorted by Course, items will be identified by seat in brackets next to the item. For example (S1) for seat one.

All Courses on One Chit

If you prefer courses to print to their own chits, slide this item to the off (non green) position.

Table Info in Red

If you prefer to have your header/footer information in red, enable this setting. (Note the Epson TM-U220 does not support this feature.)

Modifiers in Red

If you prefer order modifiers (see Setting up Item Modification) to print in red and your chit printer supports two ink ribbons (e.g., the SP700), slide this option to the green position.

Identical Chit to Each Printer

If you have different items going to different printers (say, drinks to a bar printer, food items to a kitchen printer), by default the printers will only print the order items for the flagged printer. If you want all items ordered to print to all printers, enable this.

Use Large Font

Slide to the green position if you prefer a larger font and your printer supports a larger font.

Include Consolidation

If enabled, TouchBistro groups menu items by number at the bottom of the chit.

3) Bottom of Chit

Option

Description

Spacing from bottom

By default the chit will skip down two lines before printing the bottom of the chit. If you want to increase or decrease the number of lines skipped, tap this.

Include…

Tap remove or add the items to the chit. The item will appear if flagged with a checkmark .

For a sample of what kitchen tickets look like in TouchBistro, click here.

Chapter 2. Payment Gateways

If you have registered with a payment gateway, tap Payment Gateways to set it up. Tap the payment gateway you’ve contracted with (e.g., Moneris). A checkmark will appear next to your selected gateway.

Your payment gateway will have provided you with specific IDs, passwords, and codes like keys and tokens. Tap Setup to enter these. Tap Options next to your payment gateway to perform a credit card return or generate batch summaries.

TouchBistro has prepared specific documentation for fully configuring your gateway and hardware (pinpads, swipers). See Payment Gateways for documentation specific to your payment gateway.

Section 1. Options

1) Create/Open Bar Tabs by Swiping Card

If TouchBistro detects you’re using a swiper, it will prompt you to populate the bar tab by swiping a credit card. If you prefer not to use this method to populate bar tabs, disable Create/Open Bar Tabs by Swiping Card. If you are a pro user, this setting is local to individual iPads.  If you later transfer the tab to a table, the name captured by the swipe will be carried over to the table.

Note: This feature is not supported by the Square integration.

2) Include Tipline on Credit Card Receipt (Use Pre-auth)

Slide Include Tipline on Credit Card Receipt (Use Pre-auth) to the green position if you want to include a tip line on printed credit card receipts. Toggle off if a tip line is not appropriate to your business. If you are a pro user, this setting is local to individual iPads.

3) Default Card Swipe Action

If you have a swiper, tap Default Card Swipe Action and tap one of the following:

Option

Description

Sign on Slip

After a card swipe, TouchBistro will print a receipt and the customer will sign the receipt.  Click here to see a sample (this version has the tipline included).

Sign on Screen

After a card swipe, TouchBistro will prompt the iPad holder to hand the iPad to the customer and the customer will sign on screen.

If you are a pro user, this setting is local to individual iPads.

Section 2. Gift Cards

Tap Gift Cards to bring up the Gift Cards options menu.

1) Issue or Reload Gift Card

1. Tap Issue or Reload Gift Card.

2. Enter in amount the customer wants to put on the card, the card number, and CVC (found on the back).

3. Tap Activate/Reload.

2) Processing a refund amount back onto a gift card

If a purchase was made with a gift card and you need to process a return and refund the purchase price back onto the gift card, follow these steps:

1. Tap Gift Card Return.

2. Enter the amount, card number, CVC, and Reference number. The reference number for the payment can be found on the receipt that was printed when paying with the gift card.

3. Tap Refund.

3) View remaining balance on gift card

If you wish to check a gift card’s balance, follow these steps:

1. Tap View Balance.

2. Enter the card number and CVC (found on the back).

3. Tap View Balance.

Section 3. Non-Integrated Card Types

If you use a credit card payment solution external to TouchBistro, tap Non-Integrated Card Types to review credit card types. Tap a credit card type to rename it.

1. Tap the Add icon to add a new credit card to the list.

2. Tap what kind of payment type the card represents Is it a credit card? A debit card? Payment type will be used for reporting.

3. Tap Done when you’re done.

If you want to sync up authorization numbers from your external credit card report with the payment information recorded in TouchBistro, enable Require Auth # under Advanced.

See Also

Using a Non Integrated Payment Processor

Using Non Integrated Payments To Handle Check or Groupon Payments

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