Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Chapter 2: Restaurant Profile and Licensing

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Chapter 1. Restaurant Profile

Your first task when setting up TouchBistro is complete your restaurant profile. Tap Restaurant.

Complete your restaurant name, address, and other details.

Information entered here will appear on receipts, reports, and other printed/electronic customer-facing/administrative items TouchBistro might generate. Ensure anything entered here is appropriate for public consumption. For example, use an email address or Facebook page you might want customers to have access to.

Note: avoid using non-alpha numeric characters in the Name field. Avoid, particularly, an ampersand (&). Integrated payment processors like Cayan use your restaurant information to process payments and non-alphanumeric characters might be interpreted as control codes and result in processing error.

Chapter 2. Licensing

Next you should register an account with TouchBistro by tapping Licensing.

Note: You need to have Internet access to use this screen.

You have two options: Register and Register With Existing Account.

Section 1. Registering a New Account

1. Tap Register and accept the Terms of Service.

2. Complete your TouchBistro account details. Note down your Account Name and Password. You will need these if you need to manage your account from TouchBistro’s cloud.touchbistro.com pages. It’s very important to give a real email address you use to conduct your business with. Without providing a real email address, critical messages from TouchBistro will not get delivered to your attention.

3. Tap Register Now.

Register with Existing Account

If you already have an existing account with TouchBistro, that is you’ve gone through this process already, tap Register with Existing Account.

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