Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at support@touchbistro.com.

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at support@touchbistro.com and a representative will contact you.

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Messages

Print

Chapter 1. Introduction

Tap Messages to read or create messages. Messages can be created and sent by staff members. Occasionally TouchBistro will use the message system to alert you about a new update in the App Store.

Tap Received to view any messages received. Tap Sent to review any sent messages.

Chapter 2. Creating a Message

Tap the Compose icon to create a new message.

 

Select a Send To option. You can, for example, send a message to all waiters letting them know about daily specials or any upsell campaigns for the day. Tap Other if you want to send an email to one or more specific users.

 

Tap Add Recipients icon to bring up a list of active staff members. Tap each staff member that should be a recipient and then tap Done. Compose the message and tap Send.

When a new message is received, a message alert/counter will appear.

Tap the Reply icon to reply to a message. Tap Mark As Read to exit out of the message.

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