Support & Training

Contact Support

TouchBistro is committed to responding to all support inquires. ​ For reporting inquiries or critical issues, please use the below form or email us at

Email Support

You can also reach us by phone at 888-342-0131 (Outside of North America 647-925-4154). If you are experiencing a longer than normal wait time, please use the form above or email us at and a representative will contact you.

stevie customer service16 st side

Support Department of the Year!

Adding an iPad to an Existing Restaurant and Connecting with Pro Server


Chapter 1. Introduction

If you need to add an additional iPad to your restaurant you need to connect it to your Pro Server and get the restaurant and menu synched to the new iPad. This document will explain the steps required.

Chapter 2. Before you begin

1.   Ensure your new iPad has TouchBistro downloaded and installed on it.

2.   Ensure your new iPad is connected to your TouchBistro network before attempting to connect to the server.

3.   Open Pro Server and locate the IP address Pro Server has reserved. Copy this IP address down, make sure you include the :1337.

Chapter 3. Make Sure You’ve Uploaded Your Restaurant Data to the Pro Server

You cannot sync an iPad until you uploaded your restaurant data to your Pro server. To upload your restaurant, access the iPad you created your restaurant on.

1.   Log in using the admin code.

2.   Tap on Admin | Admin Settings in the top right corner of the screen.

3.   Tap POS Connectivity.

4.   Tap Pro Server IP Address and enter the IP address of the Mac computer running Pro Server. This is the same IP you recorded under “Before you begin” (step 3). Do not enter the :1337.

5.   If Port is not set to 1337 tap Port and enter 1337.

6.   Tap Upload Restaurant to Local Pro Server.

7.   After uploading, you can now sync your additional iPad(s).

Chapter 4. Connecting

1.   On your new iPad, open TouchBistro.

2.   Tap the Pro Restaurants tab. Do not open any existing restaurants.

3.   Tap Connect to TouchBistroPro Server.

4.   Type in the IP Address that is displayed on your Pro Server application and tap Connect. This is the same IP you recorded under “Before you begin” on page 1 (step 3).

5.   Your new iPad will sync.

Chapter 5. Disable Automatic Updates

The iPad iOS defaults app updating to automatic. In general, it is beneficial to allow apps to automatically update. However, automatic updates can pose certain problems when running TouchBistro. You do not want your iPad updating apps in the middle of a shift, for example.

To prevent your iPads from updating in the middle of a shift or ensuring you’re updating Pro server and your iPads at the same time, you need to turn off your iPad’s automatic app updating.

1. Tap Settings.

2. Scroll down and tap iTunes & App Store.

3. Slide Updates to the off (non-green) position.

Swipe up from the bottom of the screen, or tap the Home button. Your restrictions will be set.

Note: Once you disable automatic updating of all your iPads, you do not have to repeat this step whenever you update.