1. If the item has been sent to the kitchen or bar, you will need to void the item.
2. Tap on the item.
3. Select Void from the pop-up menu.
4. You may need to enter a Manager Confirmation Code to process the void. If so, find a manager or admin and have him/her enter his/her code. You should not have a manager or admin log in and perform void him/herself.
5. Tap a Preset or Custom void reason (for example Out of Stock).
6. The item will be marked void on your Order screen and a ticket will be sent to the kitchen altering staff the item has been voided.