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Support Options

Support Options

The below Support Options should be accessed under the direction of a TouchBistro Support technician.

1. Tap Admin > Admin Settings

2. Tap POS Connectivity > Support Options.

3. When directed to by a TouchBistro Support agent, tap one of the following options:

  1. Upload Restaurant Data to Support – Used when the Support Team at TouchBistro needs to investigate your Restaurant Data for troubleshooting.
  2. Repair Restaurant Data – Used to find and repair database errors in your Restaurant Data.
  3. Download Support Patch – A TouchBistro Support Agent might provide you with a patch code to repair your restaurant data in some cases.
  4. Reconnect to Cloud – Used in instances wherein your TouchBistro system has been logged-out of the Cloud system. Requires your username and password.

iPad Diagnostics

Tap TouchBistro from your Admin settings screen to get key data about an individual iPad, network, and details about TouchBistro. If you call or email support, this information may be requested. Note, Last Archived Date is no longer used.

Additional diagnostic tools are below:

Option

Description

Online Diagnostic Test

Tap to quickly run a connectivity test for your integrated payment provider and cloud syncing.

Online Help

This will launch your iPad browser and take you to this help site.

Send Screen Shots to Support

At times, support might need you to send a screen capture of what you’re seeing on your iPad screen, for example your diagnostic screen.

When you’re in TouchBistro, simultaneously press the lock/power button and the Home button. If your iPad doesn’t have a Home button, simultaneously press the lock/power button and the volume up button . Release and you will hear a shutter sound.

TouchBistro will ask you if you want to send the screen capture to support. You can add a comment to the screen capture, helping you add additional information for support purposes.

Wi-Fi and Internet Connectivity Check

Most wireless TouchBistro operations only require a local Wi-Fi connection. Some features like credit card processing, accessing cloud reporting, or emailing receipts also require an Internet connection. To aid support in determining your connectivity, your TouchBistro diagnostic screen provides details about your network.

Wi-Fi and Internet Connectivity Check from your Login Screen

You can also get a quick check of your connectivity status from your login screen. The color of the icon provides the following information.

Color

Status

You have no Wi-Fi and no Internet connection.

You are missing either a Wi-Fi or Internet connection. If you are using the Pro version a yellow status might also indicate your Pro server has no connection to the Internet.

You have both a Wi-Fi and Internet connection.

If your Connectivity Status is yellow tap the icon to see details of what is missing.

TeamViewer Integration

Tap the Admin or Option menu item and tap Help.

From this dialog box you can, if directed by support, launch a live support session. Also if you tap the word here, you can access TouchBistro’s online help section. Note: You must have been given an invite code to get the live support session to work.

Customer Support

Our help site offers helpful guides, videos, step-by-step tutorials, live workshops, and more, for all TouchBistro products. If you can't find what you're looking for, our customer support team is available to you any time, day or night. And yes, even holidays and weekends!

Call us today

North America 1-888-342-0131
United Kingdom +44-0800-051-3311
Latin America +52-55-8526-2122
Rest of the World +1 416-363-5252
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TouchBistro customer support representative wearing a headset and smiling