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Setting Up the VeriFone MX 915/925 Genius Device

Introduction

This document will guide you through setting up a TSYS MX 915/925 PIN pad card reader and how to process payments with a credit card or a gift card.

Using Other Payment Processors with TSYS

With the TSYS Payment Gateway Services, you are able to register with TSYS and use another payment processor behind the TSYS platform. You should discuss signup and cost of using another payment processor behind TSYS’s Payment Gateway Services, directly with TSYS.

Supported Processors

  • Chase Merchant Services
  • Elavon
  • FirstData (Supports ApplePay/AndroidPay / Supports US Virgin Islands)
  • GlobalPayments (does not support EMV)
  • Heartland (does not support EMV)
  • TSYS (Supports ApplePay/AndroidPay)
  • WorldPay/Vantiv (Supports ApplePay/AndroidPay)

Verify Your Restaurant Name Does Not Contain an Ampersand

Note: TSYS uses your Restaurant Profile information to process payments. If your restaurant profile name has an ampersand (&) this will result in a processing error. Visit the Restaurant screen and edit the name of your venue in the Name field and change & to “and”.

Setting Up the VeriFone MX 915/925 TSYS PIN pad

Verify if your TSYS Genius Device Supports EMV

Before you begin, you may want to confirm with TSYS that the Genius device sent you supports EMV (“chip and PIN”) transactions. Some Genius devices are not pre-set to support EMV. It would be best before you start to install your hardware that you double-check TSYS has sent you the proper device.

Connecting the Hardware

If your Ethernet module is not already plugged into the bottom of your Genius device, plug it in.

If your setup also comes with an additional communication/power module, attach the supplied cable to the Ethernet module before you insert it.

Ensure you plug the Genius device into a power source and the unit fully boots up.

To Your Router

If you have a free LAN port on your supported router you can connect your Genius device in this manner :

1. Ensure you have a CAT5 Ethernet cable in the WAN port connecting to your Internet modem.

2. Run a CAT5 Ethernet cable between the TSYS Genius device’s left most Ethernet port (i.e., the port closest to the power port) and a free LAN port on the router. If you are using the Genius communication/power module, plug the other end of the Ethernet cable into Ethernet port 1.

To a Switch

It is probably more typical your has no more free LAN ports and you require an Ethernet switch:

1. Ensure you have a CAT5 Ethernet cable in the WAN port connecting to your Internet modem.

2. Run a CAT5 Ethernet cable between the TSYS Genius device’s Ethernet port and any free LAN port on the switch.

3. Run a CAT5 Ethernet cable from any free LAN port on your router to any free LAN port on your switch (all ports on your switch are LAN ports).

Reserve Your TSYS Genius Device’s IP Address

By default your router will randomly assign any available IP address to your TSYS Genius devices and will change these IP addresses from time to time. Hence, you need to set your router to always assign your Genius Device a static, never-changing IP address.

You will need the MAC address from the bottom of your device.

Use that MAC address to reserve a static IP in either your Amplifi router or your Apple Airport router.

Disable Private Address for Your Wi-Fi Connection

If your iPad (or iPads) are updated to iPad OS 14, do the following:

1. Tap your Settings icon.

2. Tap Wi-Fi and then tap the Information icon next to your connected network.

3. If Private Network is enabled, disable it.

Configuring TSYS in TouchBistro

1. Open your restaurant on TouchBistro.

2. Log in as Admin.

3. Tap Admin | Admin Settings in the top right-hand corner.

4. Tap Payment Gateways under Settings.

5. Tap TSYS to enable it as your payment gateway. Ensure there’s a checkmark in the TSYS cell row.

6. Tap Setup.

7. Enter the Merchant Name, Merchant Site ID, and Merchant Key provided by TSYS. If TSYS has supplied a Terminal ID, enter that.

Note: your Merchant Name is provided by TSYS and may not be the same as your restaurant name entered on the TouchBistro Restaurant Profile screen.

8. Choose either Quick Service or Fine Dining. Tap Quick Service if you prefer customers to sign and select the tip on the iPad. Tap Fine Dining if you prefer customers write the tip in on the credit card receipt. This will generate a pre-auth.

9. Scroll to the bottom of the TSYS Settings screen and review the options in the Advanced Settings area.

10. If you are using your swipers to start bar tabs with a swipe, you can enable Save card for payment when opening Bar Tabs to allow you to close the bar tab without having to reswipe the card. However, if you are using only the MX915/925 device, you cannot start bar tabs with a swipe.

11. By default, TouchBistro will print a merchant and customer copy of the credit card receipt. If you wish to disable printing both these copies, disable Print a merchant and customer receipt.

Note: the credit card authorization number will appear on the guest check if you print it after payment.

12. Tap Save to return to the Payment Gateways screen

13. If you are setting up a VeriFone PIN Pad, tap Manage Terminals.

14. Tap the Add icon to add your terminal.

15. Enter a name to help identify the terminal. For example, indicate where it’s located. Enter the IP address you reserved.

16. Tap Device Type.

17. Ensure VeriFone MX 915/925 is selected.

18. Tap Status Check you entered to ensure the IP address was entered correctly and the PIN Pad is connected properly. You should see an “Online” status report. Tap Cancel to close the dialog box.

19. If you plan to use gift cards, ensure it is left enabled. If you disable this, you won’t be able to access Gift Card options on the Checkout screen.

20. Tap Done to return to the Payment Terminals screen.

21. Ensure there’s a checkmark associated with the PIN Pad. This indicates this iPad should use this PIN Pad by default. If the payment terminal is unchecked, simply tap it.

22. Tap Done to return to the TSYS Settings screen.

23. Tap Save to return to the Payment Gateways screen.

Card-Not-Present Payments

If you are not using swipers, you may not have access to card not present payments via Hosted Checkout. If you would like to support card-not-present payments via hosted checkout, enable Card Swipers on the TSYS Setup page.

This will add a TSYS Credit Card payment option. Tap Information icon and select Manual Charge via Hosted Checkout to process a card-not-present transaction. Do not use the TSYS Credit Card to attempt an integrated payment with your Genius Terminal.

Finding Your Device’s IP Address

On the TSYS Genius device if you need to get the device’s current IP address follow these steps.

1. Ensure the Genius device is powered on, connected via an Ethernet cable, and at the Genius by TSYS screen.

2. Press the 0 button three times.

3. Enter your PIN Pad’s password on the Admin screen. Normally the default password is 9416557. However, consult your TSYS documentation for the password.

4. Write the IP address found at the top of the screen on a piece of paper. You will need it later.

5. Press the X button to return to the normal operation of your PIN Pad.

Customer Support

Our help site offers helpful guides, videos, step-by-step tutorials, live workshops, and more, for all TouchBistro products. If you can't find what you're looking for, our customer support team is available to you any time, day or night. And yes, even holidays and weekends!

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