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Setting Up the Chase iWL220

Requirements

The iWL220 is available for TouchBistro Pro users only (using multiple iPads and the Mac Pro server). The iWL220 is not available if you are a standard (one iPad) or multi-standard (more than 1 iPad but not connected via the Pro server software).

Before you begin, ensure your Mac computer is updated to at least the latest version of OS X El Capitan.

Connecting the Hardware

Ensure you plug the base station into a power source. Your base station communicates to your PIN pad over Bluetooth. However, the setup between the PIN pad and base station is configured automatically. There is no need to authorize any Bluetooth devices on your Mac server or your iPads. One base station can be used to communicate with up to five PIN pads.

To Your Router

Run a CAT5 Ethernet cable between the base station‚ Ethernet port and any free LAN port on the router or switch.

Setup on TouchBistro

1. Tap Admin | Admin Settings.

2. Tap Payment Gateways.

3. Tap Chase Merchant Services to enable it. Ensure there’s a Checkmark next to it.

4. Tap the associated Setup option.

5. Tap Manage Terminals.

6. If this is the first terminal you’re adding, you’ll see “No Terminals Connected”. If not, you’ll see other terminals you’ve added. Tap Add.

7. Give the terminal a name like “Tableside” and then tap Select a Model.

8. Tap Ingenico iWL220.

6. Retrieve the Terminal ID from the back of the iWL220. It should be the bottom string of numbers and letters on the barcode sticker.

7. In the Terminal ID field, enter the terminal ID you copied down from your Move/5000. Tap Save.

7. Add additional terminals. Tap < Back when you’re done.

8. Enable Automatically Close Table After Payments. Tap Done.

9. After this, make sure you restart your Pro Server on your Mac computer. Simply select TouchBistro Pro Server | Quit TouchBistroServer and then relaunch the app.

10. After the Pro Server restarts note the IP Address (10.0.1.99). Ignore the Port (1337) number.

Setup on the iWL220

1. Ensure you’re at the integrated Ready screen.

2. Press the # key on the terminal.

3. Press 1 to select Comms Setup.

4. Enter your Manager Password. If your password uses letters, use the F key on the keypad to change your number to a letter. For example, to get P press 7 then F key until a capital P appears. Press the green Enter button when you’ve entered your manager passcode. Chase should have given you a default password.

5. On the TGI Client IP Address screen, use the keypad to enter the Pro server’s 10.0.1.99 IP address. Use the # key on the PINpad to enter the dot operators between the numbers. Press the green Enter button when you’ve entered the IP address.

6. On the TGI Client Port screen, leave the port set to 1338. Press the green Enter button.

7. On the Sec TGI Client IP Address screen, use the keypad to enter the Pro server’s 10.0.1.99 IP address. Use the # key on the PINpad to enter the dot operators between the numbers. Press the green Enter button when you’ve entered the IP address.

8. On the Sec TGI Client Port screen, leave the port set to 1338. Press the green Enter button.

9. You will be returned to the Admin Menu. Press the red Cancel button to return to the ready screen.

10. Ensure you’re logged in as admin on TouchBistro. From the iWL220 ready screen enter your admin passcode. For example, 1234. Press the green Enter button.

11. Over on your Mac computer running the Pro Server, you will now be prompted to allow access by the Chase iWL220 . Enter your Mac computer’s password and click Always Allow. (Sometimes after updating Pro Server to a new version, you may be prompted again to allow the iWL220 to access your privateKey. If so, reenter your Mac computer’s password and click Always Allow.)

You are now ready to start taking payments with this device.

Review Your Default Settings

Your iWL220 should come set up with the proper defaults. However, it’s important to check:

1. From the Ready screen, press the left-most function key.

2. The Chase Merchant Services screen will indicate you’re in Standalone Mode. You can press the left-most function key at any time to return to integrated mode.

3. Press the # key on card reader to enter the Admin Menu.

4. Press 4 on the PINpad to select Maintenance.

5. Press 1 on the PINpad to select Download.

6. Press 0 on the PINpad to select Configure.

7. Ensure the next several screens are set as follow:

Download Type

Partial

Communication

Ethernet

IP Type

Dynamic

Host IP/Name

securevar.paymentech.com

Host Port

8013

SSL

On

Model

IWL220

Application Name

CPTC04

Terminal ID

TB220BT

8. Press the red Cancel button several times to return to the standalone Ready screen.

9. Press the left-most function key to return to the integrated Ready screen.

10. After ensuring you’re on the integrated Ready screen, press the # key.

11. Press 2 to select iPay@Table Setup.

12. Enter your Manager Password. If you password uses letters, use the F key on the keypad to change your number to a letter. For example, to get P press 7 then F key until a capital P appears. Press the green Enter button when you’ve entered your manager passcode. Chase should have given you a default password.

13. There are 4 visible pay at table settings.

14. Use the right-most function keys to scroll down.

15. There are four additional pay-at-table settings.

16. The default settings should be:

Serial # Type

Use Injected S/N

Demo Option

Off

Refund Setup

On

Polling Options

Off

Table Name

On

Prompt Table

Off (On if you want to select by Order number)

Prompt Check

Off

Exit to Payment

No

17. Press the red Cancel button several times to return to the integrated Ready screen.

Download

After reviewing your settings, you need to force a download on your iWL220. If you return to any of the screens in the steps, you likewise need to follow the steps below to force a download.

1. From the Ready screen, press the left-most function key. This will put you in Standalone mode.

2. The Chase Merchant Services screen will indicate you’re in Standalone mode. You can press the left-most function key at any time to return to integrated mode.

3. Press the # key on card reader to enter the Admin Menu.

4. Press 4 on the keypad to select Maintenance.

5. Press 1 on the keypad to select Download.

6. Press 1 on the keypad to select Download.

7. Your iWL220 will start the download. It will reboot a couple of times during the process. This can take up to 10 minutes.

8. Press the left-most function key to return to the integrated Ready screen.

Before You Begin

You will need to enter a server passcode to accept payment. This is the same passcode the server uses to log into TouchBistro. Server passcodes can be found on the Edit Staff screen. Note: the iWL220 will not accept a one or two-digit passcode. If you have any staff members assigned 1- or 2-digit passcodes, open the staff profiles and give the staff member a passcode of at least 3 digits.

Setting Up Tip Suggestions

1. From the Ready screen, press the left-most function key. This will put you in Standalone mode.

2. The Chase Merchant Services screen will indicate you’re in Standalone mode. You can press the left-most function key at any time to return to integrated mode.

3. Press the # key on the card reader to enter the Admin Menu.

4. Press 3 on the keypad to select Setup.

5. Enter your Manager Password. If your password uses letters, use the F key on the keypad to change your number to a letter. For example, to get P press 7 then F key until a capital P appears. Press the green Enter button when you’ve entered your manager passcode. Chase should have given you a default password.

6. Press 4 on the keypad to select Trans Options.

7. Use the rightmost function keys to scroll down.

8. Scroll down to Tip Options and press the center select button.

9. Press 2 on the keypad to select Tip Guide.

10. The suggested tip percentages are coded under TipGuide1 (10%), TipGuide2 (15%), and TipGuide3 (15%). If you want to change one or more, press 2, 3, and/or 4 to select which tip you want to change.

11. In this example, we’ll change the 15% suggestion to 18%. Enter 18 on the PINpad and then press the green Enter button.

12. You’re returned to the Tip Guide setup screen. Select another tip guide “slot” to change or press the red Cancel button several times to return to the standalone Ready screen.

13. Press the leftmost function key to return to the integrated Ready screen.

14. When you start a payment, the iWl220 will now use your edited tip suggestions.

Troubleshooting

Pairing Your Base

Your base should, by default, be paired to your iWL220. However, it is possible the pairing gets lost or the base breaks and you have to use a new base. To pair the iWL220 with the desired base, follow these instructions:

1. From the Ready screen, press the left-most function key. This will put you in Standalone mode.

2. The Chase Merchant Services screen will indicate you’re in Standalone mode. You can press the left-most function key at any time to return to integrated mode.

3. Press the # key on the card reader to enter the Admin Menu.

4. Press 3 on the keypad to select Setup.

5. Enter your Manager Password. If your password uses letters, use the F key on the keypad to change your number to a letter. For example, to get P press 7 then F key until a capital P appears. Press the green Enter button when you’ve entered your manager passcode. Chase should have given you a default password.

6. Press 2 on the keypad to select Communications.

7. Press 4 on the keypad to select Bluetooth.

8. Press 1 on the keypad to select New Base.

9. Put the iWL220 on the terminal you wish to pair and press the green Enter button. Follow the onscreen instructions.

Updating the iWL220 Security Certificate

1. From the Ready screen, press the leftmost function key.

2. The Chase Merchant Services screen will indicate you’re in Standalone Mode. You can press the left-most function key at any time to return to integrated mode.

3. Press the # key on the card reader.

4. Press 4 on the PINpad to select Maintenance.

5. Press 1 on the PINpad to select Download.

6. Press 1 on the PINpad to select Download.

7. Your iWL220 will begin downloading the new certificate. This can take about 10 minutes.

8. Press the leftmost function key to return to the integrated Ready screen.

Setting Up Find by Order Number

The Chase iWL220 can be set to display orders and tables by their table number (table 201) or order name (Debbie’s bar tab) or by their TouchBistro order number (Order 5802). Sometimes if you have too many table name orders (more than 15), you will not be able to see all your orders. You should set up your iWL220 to prompt you to find by order number. To switch, do the following:

1. Ensure you’re at the integrated Ready screen.

2. Press the # key on the terminal.

3. Enter your Manager Password. If you password uses letters, use the F key on the keypad to change your number to a letter. For example, to get P press 7 then F key until a capital P appears. Press the green Enter button when you’ve entered your manager passcode. Chase should have given you a default password.

4. Press 2 on the PINpad to select iPay@Table Setup.

5. Press 5 on the PINPad to select Table Name.

6. Press the right-most function key to select Off.

7. You are returned to the iPay@Table Setup screen. Press 6 on the PINpad to select Prompt Table.

8. Press the right-most function key to select On.

9. You are returned to the iPay@Table Setup screen. Press 7 on the PINpad to select Prompt Check.

10. Press the right-most function key to select Off.

11. After making your selection, press the red Cancel button several times to return to the Ready screen.

Finding By Order Number

1. Before trying to take payment, locate the bill and the order number. If it’s a table, a good place to quickly see the order number is by tapping Orders | Seated Tables.

2. The server should enter his/her TouchBistro passcode. Press the Enter button.

3. The iWL220 will prompt you for Table number but do not enter the table number. Enter the order number and press the Enter button.

4. You will be now prompted for payment options for that bill. Close the order per instructions in this guide.

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