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Managing Connected Devices

Disconnecting an iPad from your System

You can use any iPad on your system to manage which iPads are connected to TouchBistro and which are disconnected. Disconnecting one iPad frees up that license for a different iPad.

1.  Tap AdminAdmin Settings

2.  Tap POS Connectivity > Manage Connected Devices.

3.  Tap the  button to the right of the iPad you wish to disconnect.

4.  Tap Disconnect iPad from Restaurant.

5.  Tap Continue in the Are you sure… dialog box.

6.  Enter your Admin code into the Enter Passcode window and press Continue.

7.  Tap OK in the Success window.

Logging Out all other iPads from your Main Device

You can use your Main Device iPad to Log Out all other iPads from your system.

1.  Tap AdminAdmin Settings

2.  Tap POS Connectivity > Manage Connected Devices.

3.  Tap Log Out All Other iPads.

Logging out another iPad from your System

You can use one iPad to force another iPad to log out. This doesn’t disconnect the iPad from the system, but merely logs out any users that are currently logged-in.

1.  Tap AdminAdmin Settings

2.  Tap POS Connectivity > Manage Connected Devices.

3.  Tap the  button to the right of the iPad you wish to disconnect.

4.  Tap Log Off iPad.

Make a Mac your Main Device

If you are using more than 5 iPads in your restaurant, then you’ll need to use an Apple Mac computer as your Main Device. This Mac is called the Pro Server. These instructions allow you to upload your restaurant data to your Mac Pro Server. You can then sync your other iPads.

Before You Begin

1. Ensure you’ve downloaded and installed the Pro Server application.

2. Ensure your iPad is connected to your TouchBistro network before attempting to connect to the server.

3. Open Pro Server and locate the IP address Pro Server has reserved. Copy this IP address down, make sure you include the: 1337.

Uploading Your Restaurant

1.  Tap POS Connectivity | Manage Connected Devices.

2.  Tap POS Connectivity | Manage Connected Devices.

3.  Tap TouchBistro Pro Server.

4.  In the Are you sure… window tap Continue.

5.  In the Manager Confirmation window type your Admin Passcode and tap Continue.

6.  Wait a few moments for the upload to complete.

7.  Tap OK to complete the process.

8.  Tap your restaurant in the Available Restaurants window to open TouchBistro.

If you are using TouchBistro in the Pro configuration (that is, multiple iPads synced with TouchBistro Pro Server) and you need to repair your restaurant data, upload your restaurant data to support, or download a support patch, use the Support options found on your Pro Server application running on your Mac Server.

Accessing Support Features on your Pro Server

1. Ensure TouchBistro Pro Server is on running on the server computer.

2. Open TouchBistroPro Server.

3. Click on Support.

4. Select the option TouchBistro Support has instructed you to use.

Repair Restaurant Data

If directed by support, click this to scan and repair any inconsistencies found in the restaurant’s SQL data file.

Upload Restaurant Data to Support

Click Upload Restaurant Data to Support to send TouchBistro your Pro Server restaurant data (that is, your SQL files). Only send these files if you’ve been asked by support to send your restaurant data. When you click Upload Restaurant Data to Support, TouchBistro prompts you to add contact information and comments to aid support in diagnosing your problem. Complete this and click Upload.

Download Support Patch

This option lets you download a prepared patch for your Pro Server’s restaurant data. Again, only use this option if instructed to by TouchBistro.

If a patch is available for download, your TouchBistro support technician will email you a passcode. After clicking Download Support Patch, enter the supplied passcode and click Continue.

You’ll be prompted the patch was applied successfully. Click OK and then quit TouchBistro Pro Server. Re-open TouchBistro Pro Server and connect your iPads.

Automatic Backup

Before TouchBistro installs a new version, it backs up your restaurant data to your Mac computer.

If you need to restore to your restaurant data, tap Restore From Backup. You can also do a manual backup at any time by tapping Create Backup.

If you tap Restore From Backup you will see a list of backups on the Mac computer. Tap the backup you wish to restore. Before TouchBistro performs any restore from backup it will do a “pre-restore” backup. If for some reason the backup restore is unsatisfactory you can return to your restaurant data before you restored your older data.

Note: All backup data is kept on your Pro server computer. If you lose your Mac computer you lose this data. Hence, this is not a substitute for backing up your Mac computer to a thumb drive or external hard drive. This will not let you “roll back” to a previous version of TouchBistro (for example from 7.3 to 7.2). It is only intended as an extra layer of security for your restaurant data when you do version updates.

Change Port

If directed by support to change your port number, click TouchBistro Pro Server | Change Port. Enter the new port number. You should never change your port number unless directed by support.

See Also

Managing Restaurant Data

Making a Different iPad your Main Device

Customer Support

Our help site offers helpful guides, videos, step-by-step tutorials, live workshops, and more, for all TouchBistro products. If you can't find what you're looking for, our customer support team is available to you any time, day or night. And yes, even holidays and weekends!

Call us today

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