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Supported iPads

iPads

The following iPads are supported by TouchBistro. Consult this chart for our recommendations regarding suitability for use with TouchBistro Standard/Pro/Integrated Pro Server, or for use in a food truck. Supported iPads are primarily identified by their model number (e.g., A2197) followed by their informal name (e.g., iPad 10.2″). See this guide if you’re unsure how to find your iPad’s model number.

We recommend always purchasing the most current iPads sold by Apple.

Recommended iPads

FamilyModel #
Informal Name
Wi-Fi/Cell?
Connector Types
For Sale by Apple?Highest OSRecommended for Single/Multi?Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)
Compatible with a Food Truck without a Cellular Router?
iPadA2270
iPad 10.2″
YLatestYYN
iPadA2428/A2429
iPad 10.2″
YLatestNYY
FamilyModel #
Informal Name
Wi-Fi/Cell?
Connector Types
For Sale by Apple?Highest OSRecommended for Single/Multi?Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)
Compatible with a Food Truck without a Cellular Router?
iPad MiniA2133
Mini 5 (see Note 1)
YLatestYYN
iPad MiniA2124/A2126
Mini 5 (see Note 1)
YLatestNYY
FamilyModel #
Informal Name
Wi-Fi/Cell?
Connector Types
For Sale by Apple?Highest OSRecommended for Single/Multi?Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)
Compatible with a Food Truck without a Cellular Router?
iPad AirA2229
Air 2019 (aka 4th Gen)
YLatestYYN
iPad AirA2069/A2232
Air 2019 (aka 4th Gen)
YLatestNYY
FamilyModel #
Informal Name
Wi-Fi/Cell?
Connector Types
For Sale by Apple?Highest OSRecommended for Single/Multi?Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)
Compatible with a Food Truck without a Cellular Router?
iPad ProA1980
Pro 3rd Gen 11″
YLatestYY (see Note 4)N
iPad ProA1876
Pro 3rd Gen 12.9″
YLatestYY (see Note 4)N
iPad ProA1934/A2013
Pro 3rd Gen 11″
YLatestNY (see Note 4)Y
iPad ProA1895/A2014
Pro 3rd Gen 12.9″
YLatestNY (see Note 4)Y

Supported iPads

FamilyModel #
Informal Name
Wi-Fi/Cell?
Connector Types
For Sale by Apple?Highest OSRecommended for Single/Multi?Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)
Compatible with a Food Truck without a Cellular Router?
iPadA21977th generation
iPad 10.2″
NLatestYYN
iPadA2200/A2198
7th generation
iPad 10.2″
NLatestNYY
iPadA1893
6th generation 9.7″
NLatestYYN
iPadA1822
5th generation 9.7″
NLatestNNN
iPadA1954
6th generation 9.7″
NLatestNYY
iPadA1823
5th generation 9.7″
NLatestNNY
FamilyModel #
Informal Name
Wi-Fi/Cell?
Connector Types
For Sale by Apple?Highest OSRecommended for Single/Multi?Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)
Compatible with a Food Truck without a Cellular Router?
iPad MiniA1538
Mini 4
NLatestNNN
iPad MiniA1599
Mini 3 (see Note 2)
N12.4.5NNN
iPad MiniA1489
Mini 2
N12.4.5NNN
iPad MiniA1550
Mini 4
NLatestNNY
iPad MiniA1600
Mini 3 (see Note 2)
N12.4.5NNY
iPad MiniA1490
Mini 2
N12.4.5NNY
FamilyModel #
Informal Name
Wi-Fi/Cell?
Connector Types
For Sale by Apple?Highest OSRecommended for Single/Multi?Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)
Compatible with a Food Truck without a Cellular Router?
iPad AirA2152
Air 2019 (aka 3rd Gen)
NLatestYYN
iPad AirA2123/A2153
Air 2019 (aka 3rd Gen)
NLatestNYY
iPad AirA1566
Air 2
NLatestNNN
iPad AirA1474
Air
N12.4.5NNN
iPad AirA1567
Air 2
NLatestNNY
iPad AirA1475/A1476
Air
N12.4.5NNY
FamilyModel #
Informal Name
Wi-Fi/Cell?
Connector Types
For Sale by Apple?Highest OSRecommended for Single/Multi?Meets Integrated Pro Server “Main Device” Specs?
(See Note 3)
Compatible with a Food Truck without a Cellular Router?
iPad ProA1701
iPad Pro 2nd Gen 10.5″
NLatestNY (see Note 4)N
iPad ProA1670
iPad Pro 2nd Gen 12.9″
NLatestNY (see Note 4)N
iPad ProA1673
iPad Pro 1st Gen 9.7″
NLatestNNN
iPad ProA1584
iPad Pro 1st Gen 12.9″
NLatestNNN
iPad ProA1709
iPad Pro 2nd Gen 10.5″
NLatestNY (see Note 4)Y
iPad ProA1671
iPad Pro 2nd Gen 12.9″
NLatestNY (see Note 4)Y
iPad ProA1674/A1675
iPad Pro 1st Gen 9.7″
NLatestNNY
iPad ProA1652
iPad Pro 1st Gen 12.9″
NLatestNNY

Notes

Note 1 – iPad 10.2 vs Mini 5?: We do not recommend the Mini 5 (called simply “Mini” by Apple) for use as a fixed POS. Full-sized iPads offer a better experience. However, venues that offer tableside ordering might consider the Mini 5 for use by servers. Food trucks with limited counter space may also consider using the Mini 5 over a full-sized iPad. We do not recommend the Mini 2 or 3 for use with TouchBistro.

Note 2 – iPad Mini 3: The Mini 2 and Mini 3 have equal performance specs. The Mini 3 has an additional fingerprint identity sensor, which TouchBistro does not support./p>

Note 3 – Select the most powerful iPad: We recommend using your most powerful iPad as your Main Device. If you are using multiple iPads, begin building your restaurant on the newest or most powerful iPad in the array, because that iPad will become your initial Main Device.

Note 4 –  If you’re using a larger iPad such as an iPad Pro alongside smaller iPads, we suggest begin building your floorplan on the smaller iPad to avoid in-app scrolling.

iOS/iPadOS

Your iPads need to be running iOS12 or needs to be capable of being updated to iOS12. See Older iPads below regarding iPad models that cannot run iOS11. iPads running KDS need to be updated to iOS9.

iOSVersion TouchBistro Stopped Supporting the iOS
6.x and earlierTouchBistro 5.2
7.xTouchBistro 5.9
9.x and earlierTouchBistro 7.2.6
10.x TouchBistro 8.9.0

iPad OS13

There are a few convenience features in TouchBistro that take advantage of technology in iPad OS13. If you are running iPads in iOS12 or older, you will not be able to take advantage of TouchBistro’s full feature set.

Minimum Memory

TouchBistro strongly suggests you only use your iPads for service purposes. We do not recommend using your iPads to run other apps or stream music. Hence we do not suggest purchasing iPads with greater than the lowest available base memory.

Older iPads

TouchBistro recommends always using the latest iPad sold by Apple.

We do not support:

  • The original iPad
  • iPad 2
  • iPad Retina (3rd/4th Generation)
  • Mini 1

If you are purchasing iPads (new or used), please follow the iPad hardware recommendations noted above. Although we support iPad Air 1/2 and iPad Mini 2, developing app technology may outgrow those iPads’ hardware specs/speed. We would not recommend launching a new venue and sourcing older iPads.

KDS

KDS requires the iPad running the KDS to be running iOS 9.x or higher. The only generation of iPad that can’t be updated to 9.x is the original iPad model. If your KDS iPad is still running an iOS lower than 9.x, you will need to update your KDS iPad’s iOS before installing the KDS. If you have an older iPad in your venue (iPad 2 or better), we suggest using it as the iPad for your KDS. However, TouchBistro cannot guarantee future updates of the KDS will support older iPads. Hence we caution purposely sourcing older iPads for long term use with the KDS.

TouchBistro Language Support

TouchBistro will display in English or Spanish automatically if your iPad’s default language is set for one of these languages.

Best Practices

It’s advisable that your iPads and Mac Mini must be shut down every night to ensure optimal functioning. You should not run other apps (for example, music streaming services) on your iPads or Mac computers during service hours to also ensure the best possible experience and speed. TouchBistro support may require you to uninstall or suspend certain third-party apps before being able to render support.

Customer Support

Our help site offers helpful guides, videos, step-by-step tutorials, live workshops, and more, for all TouchBistro products. If you can't find what you're looking for, our customer support team is available to you any time, day or night. And yes, even holidays and weekends!

Call us today

North America 1-888-342-0131
United Kingdom +44-0800-051-3311
Latin America +52-55-8526-2122
Rest of the World +1 416-363-5252
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